Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.
WHAT YOU'LL DO
NPS Prism is looking for an Associate Product Manager to support new and existing products focused on analytics and primary research, integrated with and leveraging AI, to support the long-term growth of NPS Prism. This role is well suited for someone early in their product career who is eager to learn the full product development lifecycle while contributing hands-on to meaningful product work.
Key Responsibilities
Support product development activities across the full lifecycle, from ideation and scoping through launch and iteration
Contribute to new product initiatives by helping define requirements for new analytics, research, and AI-enabled products
Bring a strong customer perspective, assisting in translating customer needs and insights into product features
Partner with engineering, data science, commercial, and operations teams to help deliver product outcomes
Assist in identifying and resolving execution challenges, escalating and unblocking issues as needed
Support product documentation, user stories, prioritization, and roadmap updates
Help track product performance and customer feedback post-launch
ABOUT YOU
Required
1–3 years of experience in product management, analytics, consulting, research, or a related role
Professional-level proficiency in written and spoken English is required for this role
Exposure to product development processes and an interest in end-to-end product ownership
Data analysis skillset (SQL, Excel, Alteryx, etc.) with the desire to develop further in this domain
Strong customer-first mindset and analytical thinking skills
Ability to work hands-on as an individual contributor within cross-functional teams
Strong communication and organizational skills
Preferred
Experience or interest in analytics, primary research, or AI-enabled products
Background in customer insights, data analysis, or research-driven problem solving
Experience working with customer success, commercial or GTM teams
Experience working in a B2B software business
Top Skills
What We Do
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work.
NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including:
Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia
Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil
Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more
Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities
Retail: Coverage across Grocery and Home Improvement experiences in the US
Telecom: CX insights for Telco, Internet, and Streaming across the US
Utilities: US Utility industry insights for Electricity, Gas service
Wealth: Wealth Management data for US and Canada, Retirement insights for US
Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change.
To learn more visit https://www.npsprism.com/
