Associate Product Manager

SupplyHouse.com, an innovative e-commerce heating, plumbing, and HVAC supply company, is searching for a highly motivated and experienced Associate Product Manager to take ownership of our data quality and infrastructure initiatives. In this role, you will manage our Customer Data Platform (CDP) in Segment and oversee the tagging systems to ensure seamless data collection and reporting. You will collaborate closely with the Customer Experience (CX) team to drive website and app enhancements using data-driven insights, while also working with cross-functional stakeholders to integrate new tools and technologies. Additionally, you will play a pivotal role in optimizing internal systems and processes related to data management, ensuring our organization maximizes the value of its data assets.

This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position will require travel to our NY office headquarters up to six times per year for internal meetings and team-building activities. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

A company laptop and other necessary equipment will be provided along with a $250 stipend for your work from home space.

Role Type: Full-Time, Exempt

Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)

Schedule: Standard business hours are Monday – Friday, 8:00 a.m. – 5:00 p.m. EST. However, there is some flexibility as per our Flex-Time Policy.

Salary: $90,000 – $110,000/year

Responsibilities:

• Own management of the Customer Data Platform (CDP) as well as tags across the website and app to ensure accurate data collection
  • Monitor data quality and optimize data infrastructure performance
  • Document and prioritize improvement opportunities
  • Lead efforts to integrate new tools and technologies into our data infrastructure, working closely with cross-functional teams including IT, Marketing, and Analytics
• Define requirements for new data tagging needs and conduct quality checks prior to launch
• Serve as the Product Owner for systems-related projects:
  • Collaborate with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives and priorities
  • Conduct regular project status meetings, providing updates on progress, identifying risks and issues, and coordinating resolution efforts as needed
  • Manage changes to project scope, schedule, and budget, and effectively communicating impacts to stakeholders to ensure transparency and alignment
• Collaborate with the CX team to identify opportunities for website and app improvements based on data insights, customer feedback, and industry best practices
• Stay informed about emerging trends and technologies in data management and e-commerce, and make recommendations for future enhancements

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 4+ years of experience with at least 2 years of experience in product management or product ownership (preferably e-commerce or data-related roles)
• Strong understanding of data infrastructure, including 2+ years of experience with:
  • Data Warehouses like BigQuery, RedShift, Snowflake, etc. 
  • Customer Data Platforms (CDPs) or tag management systems like Segment, mParticle, Google Tag Manager, etc. 
  • Data analytics tools like Amplitude, GA4, Mixpanel, etc. 
• Experience working with cross-functional teams to drive product development and improvement initiatives
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
• Experience and passion for quality assurance
• Analytical mindset with meticulous attention to detail and strong problem-solving skills

Preferred Qualifications:

2+ years of direct experience with:

• E-commerce businesses 
• BigQuery or other Data Warehouses
• Segment
• Amplitude or other Analytics tools
• JIRA or other project management tools

Why work with us:

• We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
• We promote a work/life balance – We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
• We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:

• “SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!" -Yash, IT Team
• "I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us.” -Anna, HR Team

Check us out! https://www.supplyhouse.com/our-company

Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.