The Role
Supports product management through user research, feedback synthesis, competitive and market analysis, OKR planning, user-story prioritization, product performance monitoring, and cross-functional collaboration with UX, engineering, QA, sales, marketing, finance, and customer teams. Helps define product improvements, coordinate delivery, communicate updates to stakeholders, and identify opportunities that improve user satisfaction and business growth.
Summary Generated by Built In
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.
Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives.
Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
Your Role In Our Mission:
The ideal candidate will have some related experience and thrive in an environment that is collaborative and fast-moving. This role requires the successful individual to have a highly developed ability to understand user needs. They will also show visible curiosity about market dynamics and have foundational knowledge of business fundamentals. Having some prior knowledge of the Reward & Recognition (R&R) product or industry would be considered a plus.
What's In It For Me?
Wellbeing and benefits: We believe people perform at their best when they feel supported both professionally and personally.
Our benefits have been designed around five core principles: Fairness, Choice, Balance, Wow and Easy. Benefits vary by country and location and are regularly reviewed to meet the needs of our people.
Find out more about our rewards, benefits and wellbeing offering here.
Flexible, hybrid working: Our offices are available for you as often as you like. Our teams are based in our Sofia or Plovdiv office.
Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives.
Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
Your Role In Our Mission:
The ideal candidate will have some related experience and thrive in an environment that is collaborative and fast-moving. This role requires the successful individual to have a highly developed ability to understand user needs. They will also show visible curiosity about market dynamics and have foundational knowledge of business fundamentals. Having some prior knowledge of the Reward & Recognition (R&R) product or industry would be considered a plus.
What's In It For Me?
Wellbeing and benefits: We believe people perform at their best when they feel supported both professionally and personally.
Our benefits have been designed around five core principles: Fairness, Choice, Balance, Wow and Easy. Benefits vary by country and location and are regularly reviewed to meet the needs of our people.
Find out more about our rewards, benefits and wellbeing offering here.
Flexible, hybrid working: Our offices are available for you as often as you like. Our teams are based in our Sofia or Plovdiv office.
Some of Your Responsibilities & Core Duties will include:
User Understanding & Feedback Synthesis:
- Participate in user interviews and testing sessions to gather insights and grasp user requirements.
- Analyse user feedback from various channels, including support tickets and usability tests, to identify patterns and areas for product improvement.
- Work alongside the UX team to convert user feedback into actionable product changes.
- Build relationships with the operational team (customer success manager, implementation team, account manager) to get feedback from the field on R&R product
Market & Competitive analysis:
- Monitor and report on competitors’ products, highlighting their strengths, weaknesses, and potential opportunities for Reward Gateway (RG).
- Stay updated with industry trends and new technologies to ensure RG products are always ahead.
- Coordinate efforts alongside the marketing and sales teams to understand the market positioning of RG products.
Product Knowledge & Revenue Awareness:
- Acquire fundamental insight into RG’s product suite and how each product contributes to overall revenue.
- Work alongside the sales and finance teams to understand the monetisation strategies and revenue streams.
Goal Setting & prioritisation:
- Assist in setting quarterly Objectives and Key Results (OKRs) for the product team.
- Help in creating and prioritising user stories, ensuring they align with the product vision and objectives.
- Collaborate with senior product managers to manage the scope of product iterations and ensure timely delivery.
Continuous Delivery & Performance Analysis:
- Support the engineering and design teams in the product development process, ensuring requirements are clear and feasible.
- Monitor product performance metrics and seek guidance in interpreting results to recommend improvements.
- Coordinate with the QA team to ensure the product quality meets RG standards.
Stakeholder Communication & Collaboration:
- Regularly communicate product updates, plans, and changes to stakeholders, ensuring transparency and alignment.
- Collaborate cross-functionally with other departments, including marketing, sales, and customer support, to ensure cohesive product strategies.
- Act as the liaison between the product team and external stakeholders, gathering feedback and ensuring mutual understanding.
Team Engagement & Contribution:
- Actively participate in all team meetings, ceremonies, and brainstorming sessions, bringing fresh ideas and perspectives.
- Collaborate closely with fellow product managers, designers, and engineers to drive innovation.
- Advocate for best practices, continuous improvement, and knowledge-sharing within the team
Business Impact & Value creation:
- Understand RG’s value proposition to its clients and end-users, and ensure that products uphold and extend this value
- Identify areas for product improvements or new features that can drive business growth and user satisfaction
- Collaborate with the marketing team to ensure products are promoted effectively and reach the right audience.
The Experience and Key Skills you will have:
- Demonstrated experience in a similar role in a Product or Project Implementation team
- Proven awareness about product development and the tech industry
- An understanding of qualitative and quantitative research methods, especially in understanding user needs and pain points
- Proven experience of market trends and competitive analysis
- Strong communication skills, both verbal and written, with proven track record of presenting findings and insights to different audiences
- Eagerness to learn and adapt in a fast-paced environment
- Demonstrable knowledge of Agile methodologies and tools
- Collaborative mindset, with the ability to work well in teams and manage individual responsibilities
The Interview Process:
- Online interview with the Senior Talent Partner
- Final interview with the Senior Product Director and Product Director
At Reward Gateway | Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want every employee to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!
About
Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.
Skills Required
- Demonstrated experience in a similar role within a product or project implementation team
- Awareness of product development and the technology industry
- Understanding of qualitative and quantitative research methods, including user needs and pain points
- Experience with market trends and competitive analysis
- Strong verbal and written communication skills, including presenting findings and insights to different audiences
- Eagerness to learn and adapt in a fast-paced environment
- Knowledge of Agile methodologies and tools
- Collaborative mindset and ability to manage individual responsibilities
- Prior knowledge of Reward and Recognition products or the industry
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The Company
