The Role
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
As an Associate Product Manager, you are on a mission to solve key problems for our customers and their guests. Collaborating closely with Product Leads, Designers, Engineers, and customers, you support all stages of the product life cycle, spanning from discovery and development to launch and continuous improvement. Your strong business acumen and understanding of user needs and technology help your team deliver impact for users with each and every release.
You will report to the Director of Product Management, Order, and can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You'll Do
- Contribute to your team and peer's product roadmaps using customer insights, business objectives, data analysis, and market research.
- Establish and maintain a deep understanding of your product, its customers, user personas, and their respective pain points.
- Discover and frame problems via research, conversations, and focus groups with customers and stakeholders.
- Discover solutions to user problems with ideation, prototype development, testing, and analysis in collaboration with Design and Engineering.
- Translate requirements into functional specifications, prioritizing iterative enhancements to improve customer value while supporting long-term goals, in collaboration with Design and Engineering.
- Identify and mitigate risks to product development and launch, ensuring requirements are met with each deployment and that changes do not disrupt existing usage.
- Contribute to and help execute launch plans that support adoption goals and KPIs.
- Document changes and collaborate with Go To Market teams (Product Marketing, Customer Experience, Sales/Sales Engineering) to distribute documentation, educate, and drive solution adoption.
What We’ll Expect From You
- Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience.
- You have a minimum of 2 years of experience in an entry to mid-level technical or business facing role at a product-led technology company.
- Minimum 1 year of direct experience engaging with enterprise B2B customers, including interaction with key decision-makers at the C-suite and senior executive levels.
- Leadership experience, whether professionally or in an academic or extracurricular setting.
- Proficient in modern web technologies and design principles, coupled with the ability to quickly grasp and apply unfamiliar concepts.
- Demonstrates creativity and resourcefulness to identify solutions to achieve product goals.
- Adaptive to changes as new information arises, making sound tradeoff decisions to support customer and business needs.
- Able to proactively manage your workload and tasks independently, demonstrating good judgment in prioritization and time management.
- Reliable, organized, and punctual whether working in-person or remotely.
- Excellent written and verbal communication skills. Your statements and questions are succinct and direct.
- Able to travel to customer, partner, conference, and Olo office locations as needed.
- Experience operating within the Product Development Lifecycle at a company following Agile principles and practicing continuous integration and delivery.
- Experience performing and reporting on market research and competitive analysis.
- Comfortable gathering, analyzing, and interpreting data to inform product decisions and strategies.
- Legally able to work in the United States.
About Olo
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $96,000 - $131,575 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
California Residents: CCPA notice
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The Company
What We Do
Ordering and delivery platform for restaurants.
Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships.
