Associate Product Manager - 12 month parental leave contract

COMPANY DESCRIPTION

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2026, we are supporting 3400+ schools in 60 countries.

Veracross is five product brands in one global tech company

Veracross SIS is a one-person, one-record school management platform

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Epraise incentivizes student well-being and connects teachers, students, and families.

Firefly provides an online learning space for students and teachers

POSITION DESCRIPTION

Reporting to the Director of Product Management, the Associate Product Manager supports product management efforts through research, coordination, and execution. You will be involved across the full product lifecycle, from discovery and definition through to launch and post-launch enhancements, working closely with cross-functional teams to deliver high-quality digital products. 

This is a 12 month Fixed Term contract (parental leave cover).

Hybrid Role - One day per week in our Gold Coase Office.

JOB RESPONSIBILITIES

• Collaborate with design and development teams to define product requirements and specifications. 

• Conduct market research and user interviews to gather insights and inform product decisions. 

• Assist in creating product roadmaps and prioritise features based on user needs and business goals. 

• Support the development team during the implementation phase, ensuring timely delivery of product features. 

• Following the direction of the Product Manager, coordinate with product development teams to realise product concepts and bring them to market including writing stories and acceptance criteria, working with designers and engineers to refine stories, and performing user acceptance testing. 

• Partner across product teams to ensure successful implementation of platform-level features. 

• Promote a culture of autonomy, transparency, and teamwork, while remaining customer focused. 

• Translate product features into customer benefits and work with marketing to develop messaging and positioning for our sales organisation and internal and external stakeholders. 

• Build positive relationships and trust through on-time delivery, high quality, continuous innovation, and exceeding expectations. 

• Track results, provide insights, and make recommendations to improve customer experience, efficiencies, and ROI. 

• Work closely with Sales, Support, and Customer Success teams to ensure product strategies are aligned. 

Essential 

• Formal qualification in Product Management or a related field, or equivalent work experience. 

• 0–2 years of commercial experience in a product, technology, or related environment. 

• Customer-oriented and solution-focused mindset. 

• Solid understanding and/or hands-on experience in software development and web technologies. 

• High empathy demonstrated through active listening, a thorough grasp of customer needs, and an ability to build rapport quickly. 

• Strong focus on execution with the ability to manage multiple priorities simultaneously. 

• Excellent communication and interpersonal skills, comfortable engaging with a variety of audiences across the organisation. 

• Flexible team-player who can partner with all functions of the business and gain stakeholder buy-in with ease. 

• Detail-oriented and highly organised, able to work independently in a fast-paced, high-growth environment. 

• Experience with project management and collaboration tools such as JIRA, Basecamp, Slack, or similar. 

Desirable 

• Experience working in a school or EdTech environment. 

• Bachelor’s degree in Marketing, Computer Science, or a related field; or a tertiary qualification in a relevant discipline with relevant industry experience. 

• Experience with stakeholder management and working in cross-functional teams. 

• Track record of delivering customer-centric, value-driven digital products. 

The best tools to get the job done!

When you join Veracross, you get a Macbook Pro, a 32-inch monitor, and an adjustable desk and chair for the office.

Growth opportunities!

Veracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.

Work/life balance

Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?

Make a difference

Our work makes a positive contribution to our schools, their students and their families around the world!

Snacks, drinks & coffee

Digistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.

Culture

The Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.