Associate Process Manager

Key Responsibilities

• Analytical Solution Design: Translate ambiguous business challenges into structured analytical frameworks, defining data needs, modeling approaches, KPIs, and business success metrics for pilots and scalable deployments
• Advanced Modeling & Insights: Build, validate, and interpret predictive and prescriptive models (forecasting, pricing elasticity, segmentation, competitive analytics, digital shelf diagnostics) and convert results into clear business actions
• Scalable Pipelines & MLOps: Develop reproducible data and modeling pipelines; establish systems for data validation, model monitoring, drift detection, explainability, and refresh cycles across cloud environments
• Project Leadership: Guide 4–5 year analysts through problem-solving, technical execution, and quality assurance; ensure rigorous documentation, on-time delivery, and high-impact outcomes
• Stakeholder Engagement: Work closely with client teams in pricing, category management, merchandising, operations, and leadership to align on objectives, present insights, and influence decision-making

Required Skills

• Experience: 5+ years in advanced analytics, data science, or applied ML roles; consulting experience or multi-stakeholder environments preferred
• Technical: Strong proficiency in Python (Pandas, NumPy, scikit-learn), SQL, and experience with cloud platforms (Azure/AWS/GCP); solid understanding of model development, feature engineering, and pipeline scaling
• Analytical: Ability to hypothesize, test, interpret, and explain why performance or patterns emerge — not just what happened; strong grounding in statistical methods, experimentation, and ML
• Communication: Proven ability to present complex analytical concepts in simple, executive-ready language; capable of influencing senior clients and driving adoption of analytical solutions

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.