Associate Process Manager

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Pune, Mahārāshtra, IND
In-Office
Entry level
Analytics
The Role
Conducts end-to-end user research, synthesizes insights from research and analytics, supports product roadmap decisions, facilitates ideation workshops, and provides evidence-based recommendations for improving user experiences.
Summary Generated by Built In
  • Put users at the centre of design, ensuring experiences are simple, intuitive, and effective.

  • Collaborate with product teams and roadmap planning to identify knowledge gaps and prioritise research opportunities. 

  • Plan, conduct, and analyse end-to-end user research, transforming findings into actionable insights and evidence-based recommendations for experimentation and continuous improvement.

  • Work with designers, product managers, engineers, and senior stakeholders to ensure research informs decision-making throughout the product lifecycle.

  • Synthesise insights from multiple sources, including user research, competitor reviews, UX benchmarks, analytics data, and market trends, to develop a holistic understanding of the problem space and potential solutions.

  • Gather continuous feedback on proposed solutions and evaluate their effectiveness. 

  • Plan and facilitate ideation workshops with cross-functional teams to generate and prioritise ideas, ensuring solutions are grounded in user needs and business objectives.
  • Manage research activities with an awareness of timelines, costs, and budgets.

eClerx LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.

  • Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
  • Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
  • Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.

eClerx LLC Insights

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The Company
HQ: Mumbai, Maharashtra
12,544 Employees
Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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