The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. The candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Role and responsibilities:
Administer and control end to end physical security operations; identify & minimize potential challenges and shortcomings.
Administer and control end to end facility Management; identify & minimize potential challenges and shortcomings to ensure maximum employee satisfaction. This will cover HK/Reception/OB/PB, Repair & Maintenance / AMC, Admin desk, Client Visit, Courier / Mail Management.
Assist in end to end RFP process for all the areas across along with various related documentation in terms of contracting, NDA, necessary training etc.
Attend MTM, QBRs with internal customers, weekly Admin call, weekly CCTV footage observations of security, Admin Open House; maintain a tracker of all observations and track closure of eta bound action items to improve/attain customer delight and provide better work environment to employees.
Ensure end to end Client/Compliance/Process/Certification Audits, BCP activities, Fire Drill
Timely closure of requests raised in Admin desk tool, Incidents & Accidents etc. to attain/achieve conformity to SLA with customers.
Demonstrate himself as a team player with good inter personal skills and communication skills.
SLA and metrics based reporting and management of services to internal customer.
Handling process deliverables viz. bills processing, snag list processing, AMC servicing schedules, facility reports, client visits
Detailed attention to client visits and seamless arrangements on request
Technical and Functional Skills
Bachelor's degree with 3+ years of experience.
Excellent communication and organizational skills
Flexibility to work in 24x7 shifts
Experience in Facility Management, Vendor Management, invoice processing, reports
Good computer skills with command over MS office
Effective written communication with an ability to prepare metrics
Public speaking skills
Skills Required
- Bachelor's degree with 3+ years of experience
- Experience in Facility Management
- Vendor management and invoice processing experience
- Good computer skills with command over MS Office
- Excellent communication and organizational skills
- Flexibility to work in 24x7 shifts
- Effective written communication with ability to prepare metrics
- Public speaking skills
- Willingness to take responsibility beyond assigned work area
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
