The Role
Provides Level 4 technical support for Saviynt’s cloud-based IAM platform. Responsibilities include troubleshooting, incident and problem resolution, cloud monitoring, observability configuration, alert automation, SLA breach prevention, system configuration maintenance, operational documentation, health reporting, and collaboration with business and DevSecOps teams. The role requires extensive experience with cloud platforms, Kubernetes, databases, scripting, monitoring tools, SRE practices, and customer-facing software support.
Summary Generated by Built In
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
WHAT YOU WILL BE DOING
- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
- Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
- Provide Level 4 support for the system within agreed service levels
- Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area
- Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings
WHAT YOU BRING
- 10+ years Experience in a Software Support role.
- Strong understanding of Cloud offerings - AWS or Azure preferred
- Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,
- Kubernetes, Applications, APIs)
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
- Identity and Access Management domain knowledge is a preference
- Hands-on implementation/maintenance experience of the IGA platform is a preference
- IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
- Bachelor’s degree or an equivalent experience
- 10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
- Experience in one of the public cloud platforms – AWS or Azure
- Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
- Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
- Understanding of SLAs and the importance of being within SLAs
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Security & Compliance
This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Skills Required
- 10+ years of experience in a software support role
- 10+ years of industry experience with cloud platforms, automation frameworks, database systems, design, development, customization, configuration, and deployment
- Strong understanding and experience with AWS or Azure
- Hands-on experience with cloud components, containers, Kubernetes, applications, and APIs
- Extensive database operations and SQL experience
- Strong hands-on scripting experience with Shell, JavaScript, Python, or Groovy
- Knowledge of application performance monitoring and site reliability engineering
- Knowledge of Java/J2EE and SQL
- Experience with ticketing, monitoring, and automation platforms such as Freshdesk, Datadog, Prometheus, Grafana, or RunDeck
- Understanding of SLAs and experience operating and scaling cloud services to meet them
- Experience working with global customers and strong customer focus
- Excellent written and verbal communication skills
- Bachelor’s degree or equivalent experience
- Identity and Access Management domain knowledge
- Hands-on implementation or maintenance experience with an IGA platform such as Saviynt or SailPoint
- Experience with SSL certificates and SSO technologies
Saviynt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Saviynt and has not been reviewed or approved by Saviynt.
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Leave & Time Off Breadth — Flexible or unlimited PTO, generous parental leave, paid holidays, and periodic mental health days point to a wide range of time‑off options. These policies are positioned to support rest and balance when teams can make use of them.
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Healthcare Strength — Medical, dental, and vision coverage are provided alongside options like FSAs, reflecting comprehensive core health benefits. Affordability and plan quality are often highlighted as positives.
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Retirement Support — A 401(k) program with employer contributions is available, reinforcing long‑term financial security. This complements equity and ESPP elements within total rewards.
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The Company
What We Do
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access to secure the entire business ecosystem and provide a frictionless user experience.
