Associate Principal, Service Management

Posted 14 Days Ago
Be an Early Applicant
Chicago, IL
Hybrid
5-7 Years Experience
Big Data • Cloud • Fintech • Information Technology • Financial Services
We clear and settle trades for the options industry.
The Role
Responsible for managing and improving the ServiceNow CMDB population, designing enhancements, providing governance, defining configuration items, supporting integrations, monitoring CMDB health, enabling cloud/virtual inventory tracking, directing audits, and producing management information. Requires 5+ years of relevant experience, ITIL process understanding, and technical skills in ServiceNow, CMDB, ITIL, COBIT5, and networking.
Summary Generated by Built In

What You'll Do:
This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

  • Manages and improves ServiceNow System onboarding and modeling
  • Provides governance to ensure the integrity of the Configuration Management Database
  • Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team
  • Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
  • Support integrations with data sources other than ServiceNow Discovery
  • Monitor CMDB health and resolve conflicts between data sources.
  • Enable tracking of cloud/virtual inventory
  • Define identification and reconciliation rules
  • Create/update/remove identification and reconciliation rules
  • Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out.
  • Produces management information, including KPIs and status reports, with an operational and a management focus
  • Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward


Supervisory Responsibilities

  • None


Qualifications:
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

  • 5+ years relevant experience with Configuration Management / CMDB / Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools e.g. ServiceNow
  • Ability to discover and manage cloud inventory
  • Ability to work across functional areas to drive continuous improvement
  • Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, , IT Asset Management, Change Management, Incident and Problem Management, and Event Management
  • Experience creating and maintaining metrics, reports, and dashboards
  • Be customer focused and goal oriented with keen attention to detail


Technical Skills:

  • ServiceNow experience is preferred
  • Advanced knowledge of CMDB / CMS data models
  • ITIL, COBIT5 as related to service management and configuration management
  • General knowledge and familiarity with networking, mainframes, servers, scripting, databases
  • Strong verbal and written communication skills, problem solving skills
  • Strong Excel and PowerPoint skills required


Education and/or Experience:

  • BS/BA in a related field, such as Management Information Systems (MIS), Computer Science
  • 5 - 7 years of ITSM experience or related workflow development practice and techniques experience
  • 5 - 7 years in an Automated Discovery Analyst role preferred


Certificates or Licenses:

  • ITIL Certified (Foundation+)


Who We Are
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.
What We Offer
A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
Competitive health benefits including medical, dental and vision
Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC , please click here .
OCC is an Equal Opportunity Employer

Top Skills

Servicenow

What the Team is Saying

The Company
HQ: Chicago, IL
1,033 Employees
Hybrid Workplace
Year Founded: 1973

What We Do

As the foundation for secure markets, OCC is a customer-driven organization that delivers world-class Risk Management, Clearing, and Settlement Services for a sophisticated mix of financial products that includes standard options, stock loans, and futures contracts.

Why Work With Us

We're bound together by values and behaviors that shape the way we work and live, from team projects to after-hours events and to making a difference in our communities. OCC colleagues thrive in an atmosphere of intellectual curiosity, creative problem-solving and effective interaction.

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OCC Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

A hybrid work environment, up to 2 days per week of remote work

Typical time on-site: 3 days a week
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HQChicago, IL
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Dallas, TX
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Washington, DC
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