Associate Principal Engineer / Salesforce Enterprise Architect (Public Sector Experience)

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Role- Salesforce Enterprise Architect (Public Sector Experience)
Location – NYC, NY 10007
Working Model- Onsite - Hybrid (2-3 days’ work from office)
Duration – Full-time Employment

Role Overview:

• We are seeking an experienced and strategic Salesforce Enterprise Architect to lead the architectural design, integration, and governance of Salesforce platforms for public sector clients.
• This role is critical in enabling government transformation initiatives, improving citizen services, and modernizing legacy systems through the power of Salesforce’s Public Sector Solutions (PSS).
• The ideal candidate will possess both technical expertise and a strong understanding of government agency operations, compliance mandates, and stakeholder dynamics.

Core Responsibilities:

1. Enterprise Architecture Leadership Define the Salesforce platform architecture roadmap aligned with public sector modernization goals (e.g., digital service delivery, case management, benefits administration). Drive the multi-cloud strategy using Salesforce products: PSS, Service Cloud, Experience Cloud, Health Cloud, and others as needed. Ensure alignment with architectural principles, IT strategy, and governance frameworks.
2. Public Sector Solution Design and implement solutions using Salesforce Public Sector Solutions (PSS) for domains like: Case and Program Management Permitting & Licensing Benefits & Grants Administration Citizen Engagement & Portals Build compliant solutions within FedRAMP, or other relevant frameworks.
3. Integration and Data Strategy Define and implement integration architecture across legacy systems (e.g., mainframes, ERP) using MuleSoft, API Gateway, and Salesforce External Services. Develop robust data models, migration strategies, and data governance plans, particularly involving sensitive PII/PHI data. Lead efforts around Master Data Management (MDM), data lakes, and Salesforce-native analytics (e.g., CRM Analytics).
4. Security, Identity & Access Management Architect secure solutions leveraging Salesforce Shield, Field Audit Trail, encryption, and event monitoring. Design single sign-on (SSO) and multi-factor authentication (MFA) integrations using SAML, OAuth, or ADFS. Collaborate with security teams to conduct system risk assessments activities.
5. Development Lifecycle and Governance Establish technical guardrails for Salesforce development lifecycle, including CI/CD (e.g., Copado, Jenkins, GitHub Actions) DevOps pipelines Code reviews and sandbox management Define and enforce governance standards across architecture, data, performance, and documentation.
6. Stakeholder Engagement and Leadership Facilitate workshops with stakeholders to gather requirements, present solution blueprints, and conduct architecture reviews. Act as the primary technical liaison with federal/state/local IT leadership, implementation partners, and Salesforce product teams.
7. Provide guidance to developers, business analysts, and other architects across Agile delivery teams.

Required Qualifications:

10+ years of IT experience, with 5+ years of hands-on Salesforce architecture leadership.

Minimum 2-3 years working with Public Sector Solutions, or demonstrable public sector Salesforce implementation experience.

Experience designing Salesforce solutions within government agency environments (federal, state, or local).

Expertise in:

Salesforce Platform (Lightning Experience, Apex, LWC) Salesforce PSS (Public Sector Case Management, Rules-Based Eligibility, Omni Studio) Salesforce Industries or Omni Studio Data Raptors, Integration Procedures, Flex Cards Platform Events and Event-Driven Architecture Certifications (preferred or required) Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Integration Architecture Designer Salesforce Public Sector Solutions Accreditation – strongly preferred.

Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.