Must have Skills : English, SAP CRM (Strong), Analytical Thinking,french speaker, Good To Have Skills : , Job Description : Role Overview: We are seeking an experienced SAP CRM CX Consultant to join our team and partner with existing clients to optimize and extend their Customer Experience (CX) capabilities. In this role, you will guide clients through the full CRM lifecycle”from requirements gathering and solution design to configuration, integration, testing, and go-live support. You will leverage deep SAP CX expertise to deliver best-in-class customer relationship management solutions that drive engagement, loyalty, and business growth. Required Skills & Qualifications 1- SAP CX Expertise: Minimum 35 years of hands-on experience implementing SAP CRM and SAP C/4HANA (Sales, Service, Marketing, Commerce). In-depth knowledge of the SAP Customer Experience suite, module interdependencies, and roadmaps. 2-Functional & Technical Proficiency: Strong understanding of CRM business processes: lead-to-cash, service-to-resolution, campaign management, and omni-channel commerce. Experience with configuration of SAP Cloud Platform Integration (CPI) or SAP Process Integration (PI). 3-Project Delivery & Methodology: Proven track record in full-life-cycle implementations (Agile and Waterfall). Excellent requirement gathering, solution design, and documentation skills. 4-Analytical & Problem-Solving Abilities: Ability to analyze complex business challenges and propose scalable, future-proof solutions. Data-driven mindset with a focus on metrics and KPIs.
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