Associate - Platform Management and Operations

Job Description
We have an exciting and rewarding opportunity for you to take your career to the next level.
As a Platform Management and Operations Associate within the Asset & Wealth Management, you will be entrusted with the comprehensive management and daily operations of CPR, Model Management, and Tax Savings Reporting. Your role will involve liaising with clients and other client-facing teams to address emerging business needs and challenges, offering solutions and coordinating with cross-functional stakeholders to guarantee platform activities are executed with precision, consistency, and scalability. Working in a dynamic environment, you will have the chance to promote business impact and contribute significantly to our team's success.
Job Responsibilities:

• Establish/Create/Analyze reports relevant to Operations functions
• Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
• Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Communicate proactively and collaborate with external and internal customers to analyze information needs and functional requirements
• Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedures
• Serve as the conduit between the customer community (internal and external customers), support teams, business units and the development team through which requirements flow
• Develop requirements specifications according to standard templates using natural language
• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs

Required qualifications, capabilities and skills:

• Minimum of 3 years of experience building processes, managing cross functional projects that promote business impact
• Skilled in MS Office, including Excel and Access
• Strong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
• Demonstrated organizational skills and ability to handle working within strict timelines
• High level of professionalism in leading groups and process improvement initiatives
• Experience in using enterprise-wide requirements definition and management systems and methodologies required
• Ability to work nonstandard hours, including early morning, late evening, and weekends to accommodate testing schedule requirements

Preferred qualifications, capabilities and skills:

• Managed account experience is highly desirable
• Experience in project management or support is preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.