Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Associate Delivery Platform Engineer position is an entry level position that will introduce the applicant to Five9 and Five9 Contact Center Product and Delivery Methodology. As an entry level contributor to the Professional Services Team, the ideal candidate will be a passionate, ready to learn, be 100% a team player and performer and wanting to develop their skills to becoming a full Platform Engineer.
Key Responsibilities:
- Learning Five9 products and processes
- Learning detailed contact center terminology and processes
- Learning and understanding a baseline in contact center telephony
- Be involved in opportunities to apply related knowledge in both a practice environment as well as production environments
- As knowledge develops, become more involved in actual client project implementation work
- Effectively communicate with internal and external stakeholders
Key Qualifications:
- 4 year college degree or equivalent experience with focus on computer sciences.
- Exposure to CRM (Custom Relationship Management) applications a plus
- Ability to work remotely and learn effectively
- Strong sense to inquire and ask questions
- Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while being reviewed at a management level for growth and accuracy requiring little or no oversight and/or direction.
- Excellent verbal and written skills required.
Key Skills:
- Strong technical aptitude in learning object-based development tools
- Must have strong aptitude in developing and maintaining positive and productive relationships with clients and peers
- Solid verbal and written communication skills
- Ability to quickly translate needs into strategies for a solution
- Multiple development language/tool experience a plus.
This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.
#LI-FI
#LI-remote
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$53,800—$83,500 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
