MAIN DUTIES & RESPONSIBILITIES:
- Ensure accurate and timely process of all transactions and / or process in full compliance with guidelines, procedures and applicable regulations.
- Monitor and resolve claims received in compliance with established service level agreements (SLAs).
- Ensure input data within the systems is accurate and output reports are readily available and supported by correct documentation.
- Verify and confirm that work is done with accuracy, high quality, timeliness and that all transaction documentation is available upon request.
- Coordinate data gathering to respond to requests for information from internal and external resources.
- Prepare operational and regulatory reports for internal and external stakeholders.
- Serve as subject matter expert for the Bank to resolve incidents and assist in improvement initiatives.
- Perform essential office and administrative tasks.
- Monitor and ensure the correct and continuous flow of transactions through the different channels or devices.
- Ensure the proper use and operation of the equipment available in the bank.
- Other duties may be assigned.
MINIMUM REQUIREMENTS:
- Associate, technical degree or approved credits in Business Administration or related field required.
- One (1) year of transaction processing, clerical or money handling experience highly desirable.
- Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
- Excellent communication skills required. English proficiency preferred but not required.
- Basic mathematical skills required. Detail oriented and able to manage multiple priorities required.
- Proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
- Computer proficiency and knowledge in MS Office required.
- Flexibility to work overtime and occasional weekends according to business needs is required.
WORK AUTHORIZATION & ELEGIBILITY:
- Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
- Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.
Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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What We Do
Since 1964, Oriental has thrived as one of Puerto Rico’s leading banks focused on serving the needs of consumers, businesses, and institutions. With multiple branches throughout the island, it has the second-largest network, and is the third-largest financial institution in core retail and commercial deposits. Oriental has a highly committed team of more than 1,500 employees serving nearly 300,000 clients. Since its establishment, Oriental has distinguished itself by delivering an unparalleled level of service to its clients making possible the progress of the customers, employees, investors and communities it serves.
OFG Bancorp (NYSE: OFG), is its diversified financial holding company that operates under U.S. and Puerto Rico banking laws and regulations. Its three principal subsidiaries, Oriental Bank, Oriental Financial Services and Oriental Insurance, provide a full range of commercial, consumer and mortgage banking services, as well as financial planning, trust, insurance, investment brokerage and investment banking services.
