Associate, Payment Systems (Fraud Detection)

• Monitor debit card, credit card and digital payments fraud alerts daily and take necessary action to protect customers and the Bank.
• Analyze all received alerts review Bank systems and determine necessary actions such contacting the Customer in order to validate transaction(s).
• If applicable, freezes debit and/or credit card to prevent further fraud instances.
• Comply with Bank protocols always maintaining a high level of professionalism and guidelines for the handling Customer information when engaging in contact with Customers.
• Maintain an up-to-date log that accurately documents all actions taken on per case.
• Identify potential fraud patterns through the monitoring of alerts received and escalate accordingly.
• Responsible for maintaining and developing knowledge of fraud situation in the industry.
• Report risk information and findings to the immediate supervisor in a timely manner.
• Receives the Compromised Card Events list, contacts the corresponding clients, cancels the debit and/or credit card and proceed with issuing a new card for the client.
• Support all bank dependencies in debit/credit card fraud related issues.
• Available to occasionally work overtime and weekends.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Associate or bachelor's degree in business, economics, accounting, criminal justice or related field required.
• One (1) year of customer service and/or operational experience within the banking or financial industry.  Experience in fraud, security or any other related position highly desirable.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
• Above average negotiation skills with the ability to communicate & influence customers.
• Possess at least intermediate computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.).
• Knowledge of banking regulations highly preferred.
• Able to work in a team-oriented environment with both internal & external stakeholders.
• Goal oriented individuals with a strong focus on completing tasks and producing high quality results.
• Excellent written and verbal communication skills with a demonstrated ability to write communications clearly, concisely, and effectively. English proficiency highly desirable but not required.