Job Title:
Associate, Partner SuccessJob Description
The Associate Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
- May potentially attend vendor events
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
Time Type:
Full timeSkills Required
- Manage relationships with channel partners and enable sales through partners
- Improve customer retention and revenue growth and provide accurate sales forecasts
- Conduct monthly/quarterly consultative reviews and health checks
- Use predictive data to identify at-risk customers and create talk tracks related to customer health
- Maintain overall channel health and continuously evaluate and improve channel experience
- Manage channel escalations and coordinate prompt resolution while communicating with partners and internal teams
- Guide partner calls to share best practices and promote channel programs and growth opportunities
- Create and deliver training to the sales team on product value and insights
- Manage a high volume of customer contacts via phone and email daily
- Work with cross-functional teams and management to improve sales processes and customer experience
- Maintain high level of CRM hygiene to ensure relevant data capture
- May attend vendor events as needed
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
