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Enverus is the leading energy SaaS company delivering highly-technical insights and predictive/prescriptive analytics
The Role
The Associate Owner Relations Agent assists oil and gas callers with inquiries, logs interactions in a tracking system, and manages high call volumes while ensuring effective customer support.
Summary Generated by Built In
Why YOU want this position
At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.
We are currently seeking an Associate Owner Relations Agent to join our team working remotely in Canada. This position will work Monday thru Friday, 8:00 am – 5:00 pm CT.
Performance Objectives
- Answer incoming oil and gas owner relations phone calls from 8:00 to 5:00 p.m. CST, assisting callers with basic FAQs
- Log owner inquiries into a case tracking system
- Log detailed messages for inquiries that would need to be escalated to more experienced Owner Relations Agents
- Listen to voicemails and log into a case tracking system.
Competitive Candidate Profile
- Proficient in navigating CRM tools, ticketing systems, or other platforms efficiently.
- Accurately captures information and follows designated procedures.
- Articulates words clearly and professionally.
- Able to calm upset callers and manage tense conversations.
- Able to handle high call volumes
- Being consistently available during work hours
- High School Diploma
- 2+ years of customer service experience
- Proficient in MS Applications
Physical Demands:
- Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment.
- Able to safely lift up to 35 pounds at a time using safe lifting techniques.
- Ability to communicate effectively with another person.
- Regular and predictable attendance is required.
- Ability to work in a remote/work from home environment is required.
- Travel requirements: 0% or as required for company needs
Enverus offers comprehensive benefits to our employees to include:
- Medical
- Dental
- Vision
- Income Protection (disability, life/AD&D, critical illness, accident)
- Employee Assistance Program (EAP)
- Healthcare Spending Account (HSA), Commuter
- Lifestyle & Wellbeing Program
- Pet Insurance
Top Skills
Crm Tools
Ms Applications
Ticketing Systems
What the Team is Saying
Michael
Sr. Account Director
Melwyn
Director of Product
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The Company
What We Do
Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries. Enverus is a portfolio company of Hellman & Friedman and Genstar Capital.
Why Work With Us
We are guided by our Core Values: One Team, Partners for Life, Courageous Innovation. Our goal is to foster a culture that’s inclusive, fun and encourages our teammates to grow, personally and professionally. At Enverus, we are a family, and our people will always be our most important asset.
Gallery
Enverus Offices
Remote Workspace
Employees work remotely.
Typical time on-site:
None
