Vivrelle’s Associate, Outbound, is responsible for our outgoing inventory and direct client experience.
At Vivrelle, our outbound team is the heartbeat of the company. As the final touchpoint before our products reach members, they are responsible for carefully preparing each order and ensuring every product meets our highest standards of quality and condition. From accurate shipping details to meticulous inspections and thoughtful packaging, the outbound team ensures that every piece arrives in pristine condition, reflecting a luxury experience.
If you are interested in fashion and accessories, this role is especially exciting. You will gain hands-on experience with designer pieces while learning about quality standards, operations, and the inner workings of the luxury fashion industry.
Responsibilities Will Include:
Cleaning Product Before Shipping: Responsible for ensuring that all products are thoroughly cleaned before they are shipped to our members. This will involve inspecting items for any dirt, dust, or debris, and using appropriate cleaning equipment and techniques to ensure that all items are in top condition.
Building Member Orders: Responsible for packing member orders and preparing shipping labels. This will involve working closely with the Operations and Customer Success teams to ensure that our members receive their items in a timely manner.
Quality Control: Responsible for quality control checks to ensure that all items are accurately cleaned, packed, and labeled according to our standards. This will involve inspecting items for any damage, and ensuring that all packaging materials and member accounts are in good order.
Unboxing Effect and Member Satisfaction: Responsible for ensuring that our members receive an exceptional unboxing experience and are satisfied with their product. This will involve carefully packaging items in a way that makes them feel special and luxurious, and proactively addressing any member concerns or issues that arise.
Your Skills and Qualifications Include:
Exceptional organization and attention to detail to ensure every item meets quality standards
A customer-focused, brand-conscious mindset
Positive, can-do attitude with a willingness to take on challenges and contribute to smooth operations
Hands-on, flexible approach, ready to step in wherever needed
Comfort working with technology in a fast-paced, start-up environment
1–2 years of experience in fashion, luxury, or related operational roles preferred
Vivrelle Perks & Benefits...
Skills Required
- Exceptional organization and attention to detail
- Customer-focused, brand-conscious mindset
- Positive, can-do attitude and willingness to take on challenges
- Hands-on, flexible approach, ready to step in wherever needed
- Comfort working with technology in a fast-paced, start-up environment
- 1-2 years of experience in fashion, luxury, or related operational roles
What We Do
Vivrelle is a high-growth venture-backed start-up in the retail and luxury goods space. The company offers a first-of-its-kind membership club that provides access to a shared closet of coveted designer handbags, jewelry and diamonds for a monthly membership fee. With a dedication to making luxury accessories fun, flexible, affordable, and sustainable, Vivrelle provides members with the ability to borrow items with no return date. Founded in September 2018 by newlyweds Blake and Wayne Geffen, the company saw triple-digit growth as well as the injection of a $26 million funding round in 2021. At present in 2022, the platform counts tens of thousands of members who can get access to coveted designer bags and jewelry from brands like Chanel, Prada, and Bottega Veneta as their appetite changes. With some 87 percent of Vivrelle members having purchased an item through Vivrelle and remaining active members through the program, the start-up is boasting customer retention. Member acquisition is also especially strong, with an active and growing waitlist to join the membership club. In a past interview with WWD, cofounder Wayne Geffen described the feel Vivrelle is trying to convey. “We don’t say rental anywhere in our communication. We are not a rental site or a transaction-based site. It is really meant to be an experience — a virtual extension of your closet and the way you view your closet is just different with Vivrelle.”
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