Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring Associate OTC with French
As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
What you will be doing?
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Contact customers to collect outstanding debt and negotiate payment plans.
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Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
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Manage customer administration needs to facilitate invoice payment and implement process improvements.
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Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
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Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
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Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.
What will you need to be successful?
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Minimum 1 year of collections or cash application experience in an international environment, with credit knowledge considered advantageous.
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Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.
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Demonstrated ability to drive process improvements with a proven track record.
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Fluency in both written and spoken French and English.
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Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.
At Smith+Nephew we offer
Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website
Your Future: annual bonus, life insurance, company stock saving plan
Work/Life Balance: paid volunteering hours, flexible approach
Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
Flexibility: possibility of working in hybrid model
Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks: referral bonus, recognition program, mentoring program
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What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place.
Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart.
Through a spirit of ownership and can-do attitude, we work together to win..
We’re a company of people who care about each other, about our customers and their patients, and about our communities.
Together, we fulfill our shared purpose of Life Unlimited.
Please note: not all products referred to may be approved for use or available in all markets.
