Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring Associate OTC with French
As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
What you will be doing?
- Contact customers to collect outstanding debt and negotiate payment plans.
- Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
- Manage customer administration needs to facilitate invoice payment and implement process improvements.
- Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
- Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
- Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.
What will you need to be successful?
- Minimum 2 years of experience, ideally in collections or cash application, preferably in an international environment.
- Ability to drive process improvements, with a proven track record.
- Fluency in both written and spoken French and English.
- Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.
- Confidence and professionalism in handling phone conversations with various stakeholders.
The anticipated base compensation range for this position is 73,500.00 - 110,250.00 PLN gross annually.
The actual base pay offered to the successful candidate will be based on objective, job-related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender-neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.
At Smith+Nephew we offer
Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website
Your Future: annual bonus, life insurance, company stock saving plan
Work/Life Balance: paid volunteering hours, flexible approach
Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
Flexibility: possibility of working in hybrid model
Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks: referral bonus, recognition program, mentoring program
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Skills Required
- At least 2 years of experience, ideally in collections or cash application
- Experience in an international environment
- Proven ability to drive process improvements
- Fluency in written and spoken French and English
- Exceptional verbal and written communication skills
- Confidence and professionalism handling phone conversations
Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
