The Role
Manage scheduling and partner allocation for Teachmint's interactive panel installations. Coordinate with customers and service partners, monitor SLAs, handle escalations, onboard and manage partners, track installation metrics and dashboards, and drive process improvements to boost efficiency and customer satisfaction.
Summary Generated by Built In
Job Title : Associate – Operations (Installation Services)
Location : Bangalore [ On-Site]
About Teachmint:
At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching. Our mission is to transform learning one classroom at a time — giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila. Discover our complete solutions at www.teachmint.com.
About the Role:
We are looking for an Associate – Operations to manage installation operations for Teachmint's Interactive Intelligent Panels (IIPs). The role involves coordinating with customers, service partners, and internal teams to ensure timely and high-quality installations while maintaining operational efficiency.
Key Responsibilities:
- Manage daily installation scheduling and partner allocation.
- Coordinate with customers to confirm site readiness and installation timelines.
- Monitor installation progress and ensure SLA adherence.
- Handle installation-related customer and partner escalations.
- Support onboarding and performance management of Authorized Service Partners.
- Work with Zonal Heads to understand installation demand and manpower requirements.
- Track installation metrics and maintain operational dashboards.
- Drive process improvements to enhance installation efficiency and customer experience.
Requirements :
- 1–3 years of experience in Vendor Management, Operations, Logistics Service & Customer Support.
- Strong communication and coordination skills (Hindi, English).
- Proficiency in Google Sheets and Excel.
- Good analytical and problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred:
- Experience in field operations, service delivery, installation coordination, or vendor management.
- Familiarity with SLA tracking and operational reporting.
Success Metrics :
- Installation SLA Compliance
- Installation Completion Rate
- Customer Satisfaction (CSAT)
- Escalation Resolution Time
- Partner Performance
- Operational Efficiency
Why Join Teachmint? :
- Be part of a mission-driven company transforming education through technology.
- Work with high-impact teams solving real-world operational challenges.
- Gain exposure to large-scale nationwide operations and partner networks.
- Grow your career in a fast-paced, high-growth environment.
Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on color, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.
Skills Required
- 1-3 years of experience in Operations, Logistics, Customer Support, or related fields
- Strong communication and coordination skills
- Proficiency in Google Sheets and Excel
- Good analytical and problem-solving abilities
- Ability to work in a fast-paced environment and manage multiple priorities
- Experience in field operations, service delivery, installation coordination, or vendor management
- Familiarity with SLA tracking and operational reporting
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
We’re on a mission to expand the potential of Education. Teachmint is a leading provider of education-infrastructure solutions, powering the education ecosystem to deliver inspired learning outcomes. Since inception, we have enabled millions of educators to create global, future-ready classrooms with our proprietary classroom technology. With our innovative and powerful SaaS solutions, Teachmint today is catering to end-to-end needs of all education providers; from K-12 schools to after-school tutoring, universities, creators and even edtechs. If you want to be a part of this mission, check out our openings and apply now: https://teachmint.freshteam.com/jobs Discover Teachmint: teachmint.com/about twitter.com/teachmintapp facebook.com/teachmintapp instagram.com/teachmintapp blog.teachmint.com/
