The Role
Manage scheduling and partner allocation for Teachmint's interactive panel installations. Coordinate with customers and service partners, monitor SLAs, handle escalations, onboard and manage partners, track installation metrics and dashboards, and drive process improvements to boost efficiency and customer satisfaction.
Summary Generated by Built In
Job Title : Associate – Operations (Installation Services)
Location : Bangalore [ On-Site]
About Teachmint:
At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self-reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction. We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact—your work here directly shapes the future of education. If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us.
Learn more: www.teachmint.com
About the Role:
We are looking for an Associate – Operations to manage installation operations for Teachmint's Interactive Intelligent Panels (IIPs). The role involves coordinating with customers, service partners, and internal teams to ensure timely and high-quality installations while maintaining operational efficiency.
Key Responsibilities:
- Manage daily installation scheduling and partner allocation.
- Coordinate with customers to confirm site readiness and installation timelines.
- Monitor installation progress and ensure SLA adherence.
- Handle installation-related customer and partner escalations.
- Support onboarding and performance management of Authorized Service Partners.
- Work with Zonal Heads to understand installation demand and manpower requirements.
- Track installation metrics and maintain operational dashboards.
- Drive process improvements to enhance installation efficiency and customer experience.
Requirements :
- 1–3 years of experience in Operations, Logistics, Customer Support, or related fields.
- Strong communication and coordination skills.
- Proficiency in Google Sheets and Excel.
- Good analytical and problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred:
- Experience in field operations, service delivery, installation coordination, or vendor management.
- Familiarity with SLA tracking and operational reporting.
Success Metrics :
- Installation SLA Compliance
- Installation Completion Rate
- Customer Satisfaction (CSAT)
- Escalation Resolution Time
- Partner Performance
- Operational Efficiency
Why Join Teachmint? :
- Be part of a mission-driven company transforming education through technology.
- Work with high-impact teams solving real-world operational challenges.
- Gain exposure to large-scale nationwide operations and partner networks.
- Grow your career in a fast-paced, high-growth environment.
Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on color, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.
Skills Required
- 1-3 years of experience in Operations, Logistics, Customer Support, or related fields
- Strong communication and coordination skills
- Proficiency in Google Sheets and Excel
- Good analytical and problem-solving abilities
- Ability to work in a fast-paced environment and manage multiple priorities
- Experience in field operations, service delivery, installation coordination, or vendor management
- Familiarity with SLA tracking and operational reporting
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The Company
What We Do
We’re on a mission to expand the potential of Education. Teachmint is a leading provider of education-infrastructure solutions, powering the education ecosystem to deliver inspired learning outcomes. Since inception, we have enabled millions of educators to create global, future-ready classrooms with our proprietary classroom technology. With our innovative and powerful SaaS solutions, Teachmint today is catering to end-to-end needs of all education providers; from K-12 schools to after-school tutoring, universities, creators and even edtechs. If you want to be a part of this mission, check out our openings and apply now: https://teachmint.freshteam.com/jobs Discover Teachmint: teachmint.com/about twitter.com/teachmintapp facebook.com/teachmintapp instagram.com/teachmintapp blog.teachmint.com/
