Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.
Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.
Job DescriptionCandidate Profile
- The Candidate should have proven experience in Payment operations.
- The candidate should be an analytics-driven individual with excellent problem-solving skills
- The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company
- The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure
- The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems
Key Responsibilities
- Handling day to day backend operations including query resolution
- Monitoring and managing Customer Service operations for one or more countries
- Analyse the Customer Service processes and help identify areas of performance improvements
- Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
- Escalations to Technology team, Trading and Payment providers as required
- To reconcile online payment transactions and monitor the success rate from downstream service providers
- To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed
- To execute daily & monthly payment review and provide reports if needed
- Website content management including banners and comments filtering
Preferred: Games Operations / Online Gaming
QualificationsSkills and Qualification Requirements
- 1+ Years of Experience in Payment operations
- Relevant experience in an analyst function preferably in gaming or IT/ Ecom sector
- 1+ years of Ops support experience in gaming/ Ecom and with an interest in sports a plus
- Fluent in written and spoken English
- Strong Excel / Google spreadsheet skills
- Bachelor’s degree
- Should be flexible to work in rotational shifts and weekoffs including public holidays as per business requirement
- Annual performance Bonus
- Night Shift Allowance
- Overtime Payment
- Referral Hire Bonus
- IT Asset provided
- 5 Days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Health and Life Insurance
- Team Outings
- Highly talented, dependable co-workers in a global, multicultural organisation
- Our teams are small enough for you to be impactful
- Our business is globally established and successful, offering stability and security to our Team Members
Interview Process
30 min Aptitude Test
Remote video technical Round 1 interview for 30 mins
Remote video technical Round 2 interview for 30 mins
Pre-offer call with Talent Acquisition Team
Top Skills
What We Do
Apertum Online Private Limited was founded in March 2018 in Mumbai, India. We are a fast-growing mobile internet company providing business operations, technical and marketing services to B2B clients in the global gaming sector.
We are a team with the perfect mix of youth and experience. We follow a client-first approach and ask the right questions to arrive at the perfect solutions. We strive to provide round-the-clock support.
At Apertum Online Pvt. Ltd., we never compromise on quality. We provide best-in-class services to businesses and try to achieve the highest levels of customer satisfaction.
We focus on customer centricity, provide intelligent creativity and prioritise operational efficiency.
Apertum provides new age solutions in the three major focus areas in the 21st century – business operations, technology, and marketing.
