R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
Essential Duties and Responsibilities:
Identify, analyze, and manage all issues about accounts receivable and member service inquiries.
Coordinate, assign, audit, and supervise work with all India BSO teams to ensure productivity standards and goals are consistently met.
Review and analyze past-due receivables with BSO global team every week.
Monitor cash inflow and identify the roadblock which hindering the cash and highlight the same to the leadership team
Active participation in weekly AR calls; denial review call with onshore team
Oversee monthly A/R reporting, weekly ATB, monthly performance deck,
Supervise staff including performance management, training and development, workflow planning, hiring, and disciplinary actions.
Implement and maintain department compliance with new and existing policies and procedures.
Ensure timely completion of month-end duties and perform other duties as assigned.
Continually evaluate AR operations and make suggestions for improvement.
Knowledgeable in revenue cycle management
Reliable and punctual in reporting for work and taking designated breaks.
Required Skillset
6+ years of background in AR and denial management aspects of revenue cycle management. Preference will be given if have hospital AR experience.
2+ years of People Management experience leading or supervising billers.
Must possess strong working knowledge of CPT, ICD10, Denials, Appeals, & Correspondence, AR and Denial Management.
Demonstrate ability in managing projects with multi-disciplinary teams, with exceptional relationship-building skills.
Ability to effectively speak with providers, employees, and all levels of staff within the company.
Practical work experience desired in client relations, implementation and support, and process planning and improvement.
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Strong work ethic and professional communication.
Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to critiques, suggestions, and new ideas.
Strong attention to detail and keep a constant eye out for opportunities to improve efficiency.
Be passionate about customer service. You love helping people, and you constantly strive to deliver great solutions.
Have experience with hospital billing and Meditech software will be given preference.
Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook
Top Skills
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers
R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
