R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
Primary Responsibility:
Performance and People Management
i. Performance Management
Operational Service Delivery – SLA Metrics and KPIs Financials – No revenue leakages Process Improvement initiatives
ii. People Management
Attrition & ESAT Employee Engagement
Role and Responsibilities:
- Required to handle a team / group of 25 to 30 FTEs
- Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
- Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric
- Periodically review team’s performance and recommend performance improvement plan wherever required
- Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
- Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues
- Responsible for work allocation / distribution to the team and monitor the team’s work
- Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required
- Generate and distribute management reports in accurate and timely manner
- Perform data analysis for generating reports on periodic basis including adhoc
- Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation
- Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes
- Able to interact with the client effectively
- Willing to work in night shift / US timings
- Willing to work in WFO setup
Additional Skills Required:
- Proficient in MS Excel
- Strong ability to analyse raw data, draw conclusions and develop actionable recommendations
- Ability to handle multiple tasks of reporting simultaneously
- Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
- Solid verbal and written communication skills are required
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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Skills Required
- Ability to manage a team of 15 to 20 full-time employees
- Thorough understanding of revenue cycle management processes, including billing, cash posting, credit balance, accounts receivable, denial management, and correspondence review
- Understanding of revenue cycle metrics, including Days in AR, unposted cash, and UI metrics
- Proficiency in Microsoft Excel
- Ability to prepare daily, weekly, and monthly operational metrics reports
- Ability to analyze raw data, identify trends, draw conclusions, and make actionable recommendations
- Ability to manage multiple reporting tasks simultaneously
- Strong analytical, problem-solving, and quantitative abilities
- Ability to adapt to new and changing technical environments
- Solid verbal and written communication skills
- Availability to work night shifts or U.S. hours
- Availability to work in a work-from-office setup
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
