Associate Operations Coordinator

C.H. Robinson is seeking a dedicated Associate Operations Coordinator to join our dynamic team. In this role, you will execute a variety of operational tasks with a focus on quality and efficiency, including providing shipment information, creating orders, and tracking shipments. You will monitor task boards and email accounts to respond to customer and carrier requests, ensuring satisfaction through diligent follow-up. Your attention to detail will be crucial in validating load data and documenting events accurately. Join us to support our mission of meeting the transportation needs of our customers and carriers with excellence.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Provide shipment information, create orders, activate shipments, build and assign loads, schedule appointments, track and trace shipments, enter events, and complete invoicing activities

• Monitor task boards and email accounts to respond to customer and carrier requests

• Document events using SOPs and experience, follow escalation procedures when needed

• Follow through on customer or carrier requests to ensure satisfaction, escalate when necessary

• Validate and ensure the accuracy of load data in systems according to C.H. Robinson and customer standards

• Perform other duties or responsibilities as assigned according to team or country-specific requirements

QUALIFICATIONS

Required:

• High school diploma or GED

• Previous customer service experience

• Ability to work evenings and/or weekends (select roles only)

Preferred:

• Bachelor’s degree from an accredited college or university

• Basic Proficiency in Microsoft Office Suite of programs

• Previous customer service experience in a call center or similar environment

• Demonstrated communication, prioritization, and time management skills

• Prior work experience that required attention to detail and accuracy

• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.