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The Associate Operations Analyst will be responsible for overseeing all aspects of production and pre-production batch/transaction processing to ensure all SLAs are met. This includes monitoring batch and system alerts and monitoring these systems for efficiency, along with process‐testing often necessary to identify any potential bugs or problems. When the system is not working properly these analysts may perform documented troubleshooting tasks to identify and resolve problems.
Responsibilities- Consistently reviews the Dashboard and alerts containing the status of all Environmental, Applications, Online, current batch executions and any batch abends.
- Reports on any status other than green immediately.
- Processes Production Batch Requests, and creates and updates Daily Batch Turnover, and monitors batch processing via Scheduling Application.
- Monitors emails for alerts regarding abends, threshold issues, server alerts and batch questions / Scheduling request.
- Compares Payment Processing, Billing, and multiple scheduling applications for accuracy.
- Coordinates triage calls with Vendors, Developers, Infrastructure and other teams as needed.
- Monitors internal tracking site for pre‐production requests, accepts request and updates progress until the request completes.
- Notifies requester of EOJ or problems encountered.
- Provides system and Tidal logs to support escalated triage requests.
- Accurately assesses production changes submitted from Applications Development to maintain system integrity and standards.
- 0+ years of experience w/High School
- Detail oriented and problem-solving capabilities
- Thorough knowledge of industry best practice of system/software principles, procedures and methodologies
- Ability to coordinate and prioritize multiple tasks in fast paced, high pressure environments
- Strong analytical and quantitative skills to resolve difficult problems
- Partner with the business to identify, document and prioritize business requirements
- Ability to prepare various forms of reports, correspondence and presentations using data visualization techniques
- Work within various SDLC methodologies (waterfall, iterative, agile)
- Ability to quickly extract and communicate key insights from complex data and details
- Advanced skills in Microsoft Excel, PowerPoint, Visio, and Outlook
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 16. $45,814 - $95,980
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- High school education
- 0+ years of experience
- Detail-oriented and problem-solving capabilities
- Knowledge of industry best practices for system and software principles, procedures, and methodologies
- Ability to coordinate and prioritize multiple tasks in fast-paced, high-pressure environments
- Strong analytical and quantitative skills
- Ability to identify, document, and prioritize business requirements
- Ability to prepare reports, correspondence, and presentations using data visualization techniques
- Experience working within waterfall, iterative, or agile SDLC methodologies
- Ability to extract and communicate key insights from complex data and details
- Advanced skills in Microsoft Excel, PowerPoint, Visio, and Outlook
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
