SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:Job Summary: The Associate Onboarding Manager (CSM I) is a customer-facing role that supports our OSO (Ongoing Supplier Onboarding) customer base by executing supplier onboarding activities for a portfolio of buying organizations. This role partners with the Customer Success Manager/Executive and Account Director to keep suppliers moving through onboarding, engages directly with buying organizations to resolve status inquiries and submission errors, and builds toward account-level ownership of onboarding strategy over time.Essential Responsibilities / Duties
- Serve as a customer-facing point of contact for buying organizations on supplier onboarding status and inquiries
- Execute supplier onboarding activities that drive supplier readiness and buying organization satisfaction
- Collaborate with internal teams to troubleshoot onboarding issues as they arise
- Participate in weekly status and escalation calls with buying organizations
- Send weekly onboarding status reports to assigned accounts
- Update supplier statuses in Community to keep records accurate
Minimum Requirements
- Bachelor's degree, or equivalent combination of education and experience
- Highly collaborative with the ability to manage multiple initiatives
- Proven ability to engage cross-functionally
- Solution-oriented thinker with the ability to execute on ideas
- Previous client or customer-facing experience
- Strong time management and organization skills
- Excellent verbal and written communication skills
Preferred Experience
- Some experience with data analysis to identify onboarding trends where action is needed
Location:
This role follows a hybrid work model, with regular in-office presence required at our MSP office.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The hourly pay range for this role is: $50,100.00 - $75,200.00. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- Ability to collaborate effectively and manage multiple initiatives
- Proven ability to engage cross-functionally
- Solution-oriented thinking and ability to execute on ideas
- Previous client or customer-facing experience
- Strong time management and organizational skills
- Excellent verbal and written communication skills
- Experience with data analysis to identify onboarding trends
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Equity Value & Accessibility — Equity participation stands out, with an Employee Stock Purchase Plan and role-based stock awards forming meaningful parts of total rewards. These programs are viewed as accessible and financially attractive across many teams.
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Retirement Support — A 401(k) with company matching is a notable strength, with indications of recent enhancements to the employer match. This bolsters long-term savings and is treated as a dependable benefit.
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Wellbeing & Lifestyle Benefits — Gym or fitness stipends, commuter benefits, onsite amenities, and an Employee Assistance Program contribute to everyday wellbeing. Hybrid flexibility further supports work-life balance as part of the overall package.
SPS Commerce Insights
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What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
