Associate Network Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a member of Global Network Operations Centre (GNOC) team, the Associate Network Analyst will perform shift work to detect, mitigate or notify and escalate network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires a basic understanding of how logical and physical connectivity issues can affect transaction quality of Visa Clients. You will be able to explore many latest technologies that support the Visa Operations, such as SD-WAN, Cloud, and various Payment products/services.

Essential Functions

• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process.
• Follow documented support procedures, managing each issue to a resolution or passing over to the next shift to maintain established service levels.
• Track, update, and resolve all assigned incident/change/problem tickets in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalate to support groups based on criticality and exposure.
• Basic understanding of all Visa-proprietary as well as industry-standard tools to support monitoring and response for client and Visa brand issues.

Please note that this position requires working in alternating shifts – 2 days a week / 5 days a week from 08:30 to 18:30 Polish time.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications
• Good common sense and analytical mindset, good time management and attention to details when documenting incident handling progress.
• Basic understanding of routers/switches/firewalls/load balancers/cloud technology.
• Basic knowledge of Cisco and Juniper Networks devices with hands-on experience of logging in to those devices.
• Basic knowledge of ServiceNow or other incident and change management system.
• Excellent verbal/written communication, organisational skills, ability to prioritise a constantly changing workload.
• Preferred: Cisco CCNA, Juniper JNCIA, AWS, ITIL certification.
• Desirable: Any experience of network automation, especially Python / Ansible based.
• Desirable: Previous experience in Network Operations.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.