Associate National Account Manager (Remote - Northwest Arkansas)

Job Description

The Associate National Account Manager (ANAM) will support both National Account Managers (NAMs) and Directors across various sales channels -- including Walmart U.S. and Canada, Walmart Marketplace, Travel, Value, Grocery, Gaming, DIY, and others as needed -- in executing business strategies to meet or exceed sales and profit targets. This role plays a critical part in driving operational excellence, analyzing business trends, and supporting strong customer relationships. This role also offers the potential to take on full sales responsibility for smaller categories, allowing for greater ownership and the chance to drive growth in these areas.

Key Responsibilities:

Financials

• Collaborate with NAMs and Sales Director to develop and execute business plans aimed at achieving sales and profit goals.
• Drive net sales growth by minimizing Returns and Allowances and improving operational processes.
• Take ownership of and lead the Walmart Marketplace business.

Analytics

• Provide insights to guide business plans and identify gaps to meet sales and profit targets.
• Conduct promotional analysis as needed.
• Schedule and execute store visits, documenting observations with market maps and photos for internal reporting.
• Maintain and refine monthly/annual Circana reporting for the US and/or Canada markets. Use weekly Circana data to provide timely business insights.
• Manage Walmart ALR reporting, providing weekly reporting that derives insights and actions.
• Generate and analyze weekly customer consumption reports to track business trends and provide insights to buyers and internal teams.

Customer Support

• Assist NAMs and Directors with account-related queries, issues, and goal alignment.
• Coordinate with Product Management, Channel Marketing, Sales Operations, Compliance, Warehouse, and Planning teams to ensure timely item setup, on-time delivery of new items, and maintain an account calendar with important deadlines.
• Collaborate with NAMs and Product Managers to prepare assets for Line Review presentations.
• Manage and maintain online product pages and portfolio assets for Walmart.com, ensuring content accuracy, proper imagery, and optimized search terms.
• Provide customers with accurate information on products, pricing, and orders, addressing inquiries and issues promptly.
• Manage internal Purchase Orders (POs), providing updates on order status, ETAs, and shipments.
• Track shipping violations and assist in reducing compliance fines.
• Monitor and report on air freight performance, including root cause analysis.
• Submit and manage sample orders, ensuring timely delivery.
• Support post-audit activities.
• Manage retailer-specific monthly co-op, price protection, and Salesforce entries.
• Communicate National Promotional Calendar as needed.
• Work with Finance on FIMO management and maintain a tracking system for approved FIMOs per account.
• Oversee flawless execution of new item launches and product exits, tracking key dates and coordinating across teams.
• Attend tradeshows and customer sites as required, including potential travel.

Leadership

• Build strong relationships with internal teams, including Product Management, Marketing, Planning, Finance, Sales Ops, and external customers to drive top-and bottom-line growth.
• Adapt to changing demands and responsibilities, demonstrating problem-solving abilities and urgency in responding to customer needs.
• Lead customer product training and support in-store sales events when necessary.

Education and Experience Requirements:

• Bachelor’s degree preferred.
• 1+ years of experience in Sales, Account Management, Sales Analytics, or related experience.
• Advanced Excel skills: Ability to create functions, VLOOKUPs, Pivot Tables, charts, and analyze large data sets is required.
• Advanced PowerPoint skills: Ability to create, format, and deliver professional, impactful presentations is required.
• Experience working with the Walmart retail ecosystem from the supplier/vendor side is a plus.
• Familiarity with Walmart's platforms (e.g. Retail Link, Luminate, Scintilla, Supplier One, Seller Center) is a plus.
• Experience with Circana is a plus.
• eCommerce experience is a plus.
• Excellent interpersonal and communication skills with a professional demeanor; able to build trust and rapport with key customers.
• Exceptional attention to detail, strong organizational skills, and ability to manage competing priorities in a fast-paced, customer-facing environment.
• Proactive, adaptable, and quick to learn new systems; takes initiative to solve problems and respond to changing customer needs with urgency

What you’re getting into

Range for this position:

Factors such as geographic location, academic credentials, relevant experience, and specific knowledge, skills and abilities will influence the actual salary offered. In addition to a competitive market-based salary, compensation also includes a performance-based bonus, and in addition to a full range of medical, financial, and/or other benefits. Further details can be found here.