Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
The MSO Processing Associate plays a critical role in supporting the vehicle acquisition process by ensuring accurate and timely processing of Manufacturers Statements of Origin (MSO), vehicle pricing data, and related titling documentation. This role is responsible for maintaining data integrity, meeting service level agreements, and delivering a high level of internal customer support. Success in this position requires strong attention to detail, effective cross-functional communication, and the ability to manage high volumes of documentation while maintaining accuracy and compliance standards.
What You’ll Do
Accurately process Manufacturers Statements of Origin (MSO) in alignment with established Service Level Agreements (SLAs).
Extract data from manufacturer portals.
Enter and verify vehicle pricing and asset information in internal systems.
Initiate titling documentation.
Ensure completion of all required follow-up actions.
Process, verify, and prepare documentation required for Title and Registration of new vehicles.
Package and distribute documentation accurately and timely to dealers, titling departments, or state motor vehicle agencies as required.
Respond to internal customer inquiries and Service Cloud cases, maintaining a minimum 90% on-time case closure rate while delivering professional and solution-oriented support.
Initiate and coordinate requests with internal departments to obtain necessary client or asset information and support continuous process improvement efforts.
Basic Qualifications
High School Diploma/GED required.
Strong problem solving skills/ability.
Strong PC skills with speed to effectively manage high volume of documents and information.
Experience in professional business setting.
Required to work in person at Owings Mills, MD office, Monday-Friday.
Maryland Notary or willingness to become a Maryland Notary.
Preferred Qualifications
Education: College/University degree preferred.
Client Focus: Dedicated to meet the expectations and requirements of customers; advocates for the customer as the top priority and is passionate about customer needs.
Collaboration and Partnering: Leads by example to create an environment of collaboration; encourages cooperation and teamwork and models professional behaviors.
Verbal Communication: Understands audience needs; reads reactions and adjusts appropriately.
Written Communication: Expresses ideas and opinions clearly in properly structured, well-organized, and grammatically correct documents.
Process Improvement focus: Proven ability to identify opportunities and recommend process improvements to increase efficiency, reduce costs, or improve satisfaction.
Location
Current Location: Owings Mills, MD.
The hiring base salary range for this position is $46,800 to $64,334.40. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.
Know Your Rights: Workplace discrimination is illegal
Skills Required
- High School Diploma or GED
- Strong problem solving skills
- Strong PC skills with ability to manage high volumes of documents and information
- Experience in a professional business setting
- Work in person at Owings Mills, MD office Monday-Friday
- Maryland Notary or willingness to become a Maryland Notary
- College or University degree
- Client focus and customer advocacy
- Collaboration and partnering skills
- Verbal communication skills
- Written communication skills
- Process improvement experience or focus
What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
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