Our Associate Manager, Total Rewards is responsible for supporting the design, implementation, and management of ZALORA's compensation and benefits programs. This role involves conducting in-depth analysis, building financial/payroll models, and providing insights to shape competitive, cost-effective total rewards strategies aligned with business objectives.
Working closely with our Total Rewards Lead, Finance, and P&C teams, this role also contributes to policy development, benchmarking, and regional program design across Southeast Asia. This will be a hands-on role that requires advanced Excel/Google Sheets skills, a strong eye for detail, and the ability to translate data into actionable insights that support business and people strategies.
Responsibilities:
Compensation & Benefits
- Build, maintain, and run models for salary structures, bonus schemes, payroll cost forecasting, and benefits costing.
- Conduct payroll modelling and scenario analysis to support workforce planning and budget alignment.
- Partner with Finance to ensure payroll models tie accurately into budget and forecast cycles.
- Assist in the analysis and design of benefits programs across South-East Asia, ensuring compliance with local regulations and competitiveness.
Data & Reporting
- Develop, automate, and manage advanced dashboards and scheduled reports in Excel/Google Sheets.
- Ensure accuracy and integrity of employee compensation, payroll, and benefits data.
- Generate insights and recommendations from workforce, payroll, and market data.
Policy & Program Support
- Assist in implementing and reviewing total rewards policies, payroll guidelines, and compensation frameworks that reflect industry best practices and organizational goals.
- Support audits, compliance checks, and reporting requirements.
- Partner with HRBPs and Finance on payroll cost management and headcount planning exercises.
Continuous Improvement
- Identify opportunities to streamline payroll and compensation processes, enhance data accuracy, and improve reporting efficiency.
- Support special projects in total rewards, such as job evaluation, payroll benchmarking, or benefits review.
Qualifications:
- Bachelor’s degree in Human Resources, Finance, Business, or a related field.
- 4 to 6 years of experience in compensation & benefits/total rewards, or a similar field.
- Advanced Excel/Google Sheets skills (pivot tables, lookups, macros/scripts preferred).
- Strong analytical, problem-solving, and financial/ payroll modelling capabilities.
- Meticulous with data, ensuring accuracy and attention to detail in all outputs.
- Strong communication skills with the ability to present complex payroll and compensation data in a clear, business-friendly manner.
- Familiarity with HRIS systems, payroll systems, compensation survey tools, and reporting software will be an advantage.
What We Offer :
- Regional Exposure: Regional exposure across multiple markets in South-East Asia.
- Strategic Impact: Opportunities to work on strategic HR projects with senior stakeholders directly.
- Work-Life Balance: Flexible work arrangements to support work-life balance. Currently, we allow employees to work 3 days in the office and 2 days from home.
- Inclusive Culture: A collaborative environment that values teamwork, innovation, and diverse perspectives.
The ZALORA Story
ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong and. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Top Skills
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits.
With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products.
As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature!
ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres.
Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
