Associate Manager, Technology Operations (Scrum Master)

Associate Manager, Technology Operations (Scrum Master) – Pune, MH

Are you ready to help drive the delivery of complex projects to connect millions of customers globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as Scrum Master!

Western Union powers your pursuit.
In this role you will facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint reviews, and sprint retrospectives. You will create and track project plans, bringing the right teams together to ensure deliverables are met. You will gather data and metrics to create project status documentation to show progress towards metrics and KPIs.

Role Responsibilities
 

PMO & Portfolio Governance

• Establish and enforce project/portfolio standards (frameworks, stage gates, RACI, PM artifacts).
• Maintain portfolio roadmap and intake, prioritization, and capacity planning.
• Track portfolio performance (scope, schedule, cost) and ensure adherence to KPIs/SLAs.
• Own executive reporting: dashboards, status updates, risks/issues, and benefits realization.
• Enable resource forecasting, vendor management, and budget tracking for initiatives.
• Drive compliance with regulatory, security, and audit requirements.

Scrum Master & Agile Delivery

• Facilitate Scrum ceremonies: Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives.
• Remove impediments, coordinate dependencies, and foster team self-management.
• Coach teams and stakeholders on Agile principles, Scrum, and Lean practices.
• Maintain and socialize Agile metrics: velocity, burndown/burnup, cumulative flow, WIP.
• Partner with Product Owners on backlog health, prioritization, and delivery goals.
• Promote continuous improvement—experimentation, retrospectives, and actionable improvements.

Stakeholder & Change Management

• Act as a bridge between leadership, PMO, Product, and engineering teams.
• Communicate plans, risks, and decisions clearly to technical and non-technical audiences.
• Lead change management activities: readiness, communications, training, adoption.
• Align delivery outcomes with business OKRs and customer experience goals.

Risk, Quality, and Delivery Assurance

• Maintain RAID logs; drive mitigation and escalation paths.
• Implement quality gates, definition of done (DoD), and acceptance criteria practices.
• Conduct post-implementation reviews and capture lessons learned.
• Coordinate with InfoSec/Compliance for secure delivery practices.

Role Requirements

• Excellent interpersonal and communication skills
• Ability to communicate effectively verbally and in writing to non-technical and technical clients
• Understanding of Agile methodology and experience leading Scrum Teams preferred
• Ability to work independently with minimum Supervision
• Demonstrated ability to be flexible / adaptable in exercising judgment in a changing environment
• Proficiency in Excel and other Microsoft technologies (Word, PowerPoint).

• Experience working in a business/IT capacity for a company with financial industry knowledge is a plus
• Project delivery success on collaborative efforts working with outside vendors and other business partners
• PSM I or CSM certifications preferred

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-HR1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.