Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the role:
We are looking for an Associate/ Manager to join our Strategy & Operations team. This team has the mission to support Aircall's strategic plan definition & execution, framing analytics & key processes and delivering critical strategic projects.
This role is specifically framed to report into the VP, Strategy & Operations, to support, frame and oversee the execution of the strategic plan of 2025+ and critical growth initiatives.
Key Responsibilities:
- 1/ Scope & lead cross-functional projects end-to-end: take complex projects (typically, with 5+ teams involved across Go-To-Market & Product/Engineering teams), break them down into manageable pieces, drive collection of business and systems requirements, write specifications, elaborate project schedules from design to release, clarify roles & responsibilities, and coordinate design/implementation efforts
- 2/ Act as a cross-functional PMO to deliver projects with expected quality & in a timely manner. Anticipate and make tradeoffs, balancing customer and business needs versus technical constraints
- 3/ Report progress, anticipate bottlenecks & provide escalation management, interacting with team members up to C-suite
- 4/ Provide ad-hoc thought partnership to VP Strategy & Ops on key topics
Key Qualifications:
- You have 5+ years of experience in strategy consulting or investment banking, overseeing large scale transformation projects, successfully managing cross-functional initiatives. Experience managing Go-To-Market oriented projects is a plus
- You are not afraid to get your hands dirty to get the job done
- You are able to interact at any level of the organization, from software development teams to CEO
- You are able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You take ownership right from the get-go and don't wait to be asked to solution things.
- You always shoot for excellence
- You are enthusiastic, reliable and fun: people enjoy working with you and trust you
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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