WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
We are seeking an Associate Manager of Site Experience, bilingual in English and French or English and German, who understands website operations and has experience creating seamless online experiences to join our team. Reporting to our Vice President of eCommerce Operations, you will support the user experience on our website by managing multiple aspects of site content, promotions, and functionality.
Core Areas of Responsibility
- You will collaborate with cross-functional teams to ensure timely and accurate updates to website content, including product information, promotions, and other elements.
- You will support the coordination and execution of digital campaigns, aligning with our overall site strategy and goals.
- You will work with the US Site Experience Manager to implement and enhance site features and functionalities.
- You will monitor and report on site analytics and user feedback, providing insights and recommendations for continuous improvement.
- You will help manage the content calendar to maintain a consistent and engaging online presence.
- You will coordinate with marketing, design, and development teams to ensure successful execution of site initiatives.
- You will conduct quality assurance checks to guarantee a seamless and error-free user experience.
- You will stay informed about industry trends, best practices, and new technologies related to site experience.
About You
We get excited about candidates, like you, because...
- 2+ years of experience in a coordinator or support role in e-commerce or digital marketing.
- You have excellent verbal and written communication skills in English and French, or English and German.
- You understand website operations, content management systems, and digital marketing principles.
- You have 1+ years of experience using e-commerce CMS tools, with a preference for Salesforce Commerce Cloud.
- You have strong organizational skills with the ability to manage multiple tasks and deadlines.
- You are proficient in Microsoft Office, Google Workspace, or similar productivity tools.
- You have a degree in Marketing, Business, Communications, or a related field, or equivalent experience.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Take Time for You - Accrued PTO, Summer Fridays, Company Christmas vacations, and flexible schedule, Hybrid work schedule.
- Find Balance - Online yoga & wellness classes.
- Work hard, watch hard - Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store.
- Level Up - Prepaid Udemy account, professional development courses & conferences.
- Press Play - Game nights, anime nights, online team buildings & celebrations.
- Best-in class company paid private medical, dental, vision.
- Salary contribution into a DC Pension Plan.
- Reimbursement for travel to and from the office.
- Paid parental leave for birthing parents and non birthing parents.
- Employee Assistance Program (EAP) with counseling sessions available 24/7.
- Gym and Meal allowances.
- 8 Company paid Holidays plus 20 days of annual leave.
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
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Service. We serve our community with humility, enabling joy and belonging for others.
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Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Top Skills
What the Team is Saying
What We Do
Crunchyroll is the world’s largest destination for anime and manga focused on creating 360° experiences — from video to merchandise, events, and gaming — for fans to connect through the content they love.
Why Work With Us
The quality of our company is a direct result of the quality of our people, so we take the process and art of hiring very seriously. Every position we recruit against is an opportunity for us to enhance and directly impact our culture and climate, and it is a reflection of the values we uphold.
Gallery
Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Two in-person days per week. Tuesdays and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if the please.
