Associate Manager Sales and Retention

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, Reputation Defender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people.

Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.

Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

Management of Internal Telesales and Outbound Retention Teams:

• Recruit, hire, and supervise members of the inside sales and outbound retention teams.
• Educate staff on effectively addressing common customer questions.
• Coordinate sales and retention action plans for individual team members.
• Ensure teams have the necessary resources to perform effectively.
• Mentoring sales representatives and providing coaching
• Monitor achievement of sales objectives by the inside sales and retention teams.
• Setting sales quotas and goals, and motivating the team to meet them
• Liaise with other departments to support sales and retention goals.
• Evaluate performance of sales and outbound retention staff.
• Using sales data to identify trends and opportunities, and to evaluate performance against targets
• Providing sales reports to higher management, highlighting successes and areas for improvement
• Provide feedback, support, and coaching to the teams.
• Ensure compliance with all quality and compliance metrics.
• Meet company KPIs for inside sales and retention teams.

Qualifications:

• Bachelor’s degree in Sales/Business or equivalent experience required; must thrive in a quota-driven environment where part of compensation is at risk.
• Minimum of 7 years of sales experience, preferably in a call center environment; excellent verbal, written, and listening communication skills.
• At least 1 year of experience with computer-based CRM and/or order entry applications; ability to learn and apply selling techniques.
• Self-motivated and capable of thriving in a fast-paced environment.
• Excellent interpersonal skills and the ability to collaborate effectively with others.
• Strong time management skills.
• Proficient in MS Office, internet, and web-based applications.
• Regular and punctual attendance is required.
• eCommerce experience is a plus.

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.