Sutherland Global Services is a process transformation company with over 30 years of experience in serving customers across industries such as BFSI, healthcare, retail, travel, telecom, and technology. Our process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle. Over the past three decades, we have served over 120 clients from the Fortune 1000 and have attained the capability to deliver 43 million transactions a month on a digital backbone that spans 19 countries around the world.
Our research portfolio includes a host of knowledge services spanning financial research, macroeconomics research, market research, business research and consulting, analytics, and support services. Our research practice has been built on the solid foundation laid down by the NY based Adventity Global Services, which was acquired by Sutherland in 2010. We have over a decade of experience in serving the business and strategic growth needs of 120+ multinational clients through our research and consulting services.
Job DescriptionRoles & Responsibilities
- Taking responsibility for executing business consulting projects including tasks like research, data interpretation, analysis, insight generation and report preparation
- Authoring /co-author thought leadership articles.
- Independently managing mid-sized projects or taking ownership of one or more modules of major /significant consulting projects
- Leading, coordinating, and organizing the work of a team of junior analysts
- Manage client communication for projects assigned.
- Supporting the leadership team on marketing, business development and proposals
- Positively contributing to the firm's growth and reputation
- Contribution to the firm in non-project areas (such as knowledge management, people development etc.)
Education: MBA (Marketing / Finance / Strategy / etc.) (Preferably from Tier-I/II B-School)
Experience/ Skills –
- 5+ years of experience in market research and consulting projects, with 2 -3 years of experience in delivering strategic research / consulting projects such as market entry, market opportunity assessment, market expansion strategy, new product development etc.
- Should have excellent customer facing capabilities, and in leading projects.
- Experience with top research & consulting firms would be preferable.
- The individual must be comfortable interacting with C-level / senior leadership / client stakeholders.
- Should have team management capabilities, preferably 1-2 members.
- Experienced user of Microsoft office suite- Excel, Word & Power Point
- Must be able to demonstrate the ability to understand client requirements, and the drive to go beyond stated requirements deliver best possible solutions that fulfil clients’ objectives.
Skills Required
- MBA (Marketing/Finance/Strategy or related)
- 5+ years experience in market research and consulting
- 2-3 years experience delivering strategic research/consulting projects (market entry, opportunity assessment, expansion, NPD)
- Customer-facing experience and ability to manage client communications
- Experience interacting with C-level and senior stakeholders
- Team management capabilities
- Experience managing a small team (preferably 1-2 members)
- Experience with top research & consulting firms
- Proficiency in Microsoft Excel, Word and PowerPoint
- Ability to understand client requirements and deliver beyond stated expectations
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
