Associate Manager, Product Support

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Associate Manager, Product Support (LH-BPO)
Location: Chicago, IL

SS&C, through our partnership with Lighthouse Investment Partners, LLC is seeking a highly motivated Associate Manager to join the team!

The Associate Manager will ensure successful delivery across new and existing engagements. This role serves as a trusted point of contact for clients, providing guidance, driving solutions, and helping shape a seamless client experience. The position requires a professional who can balance independent judgment with collaboration, while also serving as a resource for less experienced colleagues.

Why You Will Love It Here!

• Your Future: 401k Matching Program, Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

• Training: Hands-On, Team-Customized, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Act as the primary liaison between SS&C and the client to ensure high-quality engagement delivery.
• Manage client interactions with professionalism, addressing needs and escalating issues when necessary.
• Contribute to client-facing projects of moderate scope, applying resourcefulness and independent judgment to drive solutions.
• Evaluate issues, anticipate challenges, and make recommendations for process improvements and client satisfaction.
• Partner with cross-functional teams to align solutions with client requirements.
• Provide guidance and informal mentoring to less experienced team members.
• Identify opportunities to streamline and recommend new procedures that enhance efficiency and service delivery.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Leader of primarily technical, skilled, or professional staff working on issues or projects of a moderate scope that require independent judgement guided by established policies, processes, and procedures.
• Actively engages in the work of the team to resolve escalated issues and meet schedules.
• Administers company policies and provides direction and guidance to team members on daily work, sometimes through team leads.
• Recommends new procedures and changes to policies to meet department goals.

What You Will Bring:

• Master’s degree OR Bachelor’s degree with 6+ years of relevant experience OR high school diploma with 8+ years of related experience.
• Demonstrated ability to manage projects of moderate complexity.
• Strong problem-solving skills with the ability to make recommendations and decisions independently.
• Excellent communication and client relationship management skills.
• Ability to balance multiple priorities while maintaining attention to detail.
• Prior experience in BPO, support, consulting, or client-facing roles strongly preferred.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.