Associate Manager, People Systems & Processes

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Associate Manager, People Systems & Processes at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

The Associate Manager, People Systems & Processes is responsible for overseeing and optimizing the daily operational activities that drive organizational efficiency and productivity. This role focuses on improving workflows, managing data and reporting, and ensuring compliance with policies and regulations. The individual will collaborate with cross-functional teams to align operational processes with business goals throughout the entire company.

• Operations Management
  • Manage day-to-day operational activities to ensure efficiency and alignment with business objectives.
  • Support resource planning, process standardization, and coordination across departments.
• Process Improvement
  • Analyze existing workflows to identify inefficiencies and recommend improvements.
  • Collaborate with teams to design and implement optimized processes and systems.
• Data Management and Reporting:
  • Oversee accurate maintenance of operational data in relevant systems and tools.
  • Generate, analyze, and present reports on key operational metrics, such as productivity, resource allocation, and financial performance.
• Compliance and Risk Management:
  • Ensure compliance with organizational policies, industry regulations, and legal standards.
  • Prepare documentation and support internal or external audits.
• Project Management:
  • Lead or support operational projects, such as system upgrades, process redesigns, or cross-functional initiatives.
  • Track project timelines, budgets, and deliverables to ensure successful completion.
• Stakeholder Collaboration:
  • Build and maintain strong relationships with internal and external stakeholders.
  • Act as a liaison between teams to address operational challenges and foster collaboration.
• Vendor and Resource Management:
  • Coordinate with external vendors or service providers to ensure high-quality and cost-effective services.
  • Assist in resource allocation and budget tracking for operational needs.

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3-5 years of experience in business operations, project management, or a similar role.
• Proficiency in operational tools and software, including project management platforms and ERP systems.
• Strong analytical skills with the ability to interpret data and drive actionable insights.

• Certification in project management or process improvement (e.g., PMP, Lean, Six Sigma).
• Experience in vendor management or financial planning.

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation 
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $95,000 - $125,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.