In this role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence.
What You Will Do
- Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently.
- Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information.
- Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences.
- Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking.
- Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements.
- Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance.
- Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making.
- Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness.
What You Will Need
Required Qualifications
- Bachelor’s degree required.
- Minimum 6 years of professional experience in a related field.
- Experience working with enterprise business systems and reporting tools.
- Experience using Microsoft Excel and data analysis tools.
Preferred Qualifications
- Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field.
- Experience with SAP, Power BI, SharePoint, and Microsoft PowerPoint.
- Experience managing customer payment portals or payment solution programs.
- Experience in Banking, Treasury, Finance Shared Services or Finance roles.
United States of America Pay Ranges:
- USN: $89,300 - $148,800 USD Annual
- US5: $93,800 - $156,200 USD Annual
- US10: $98,200 - $163,700 USD Annual
- US15: $102,700 - $171,100 USD Annual
- US20: $107,200 - $178,600 USD Annual
- US30: $116,100 - $193,400 USD Annual
Travel Percentage: NoneStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- Bachelor's degree
- Minimum 6 years of professional experience in a related field
- Experience working with enterprise business systems and reporting tools
- Experience using Microsoft Excel and data analysis tools
- Bachelor's degree in Business, Finance, Accounting, Economics, or a related field
- Experience with SAP, Power BI, SharePoint, and Microsoft PowerPoint
- Experience managing customer payment portals or payment solution programs
- Experience in Banking, Treasury, Finance Shared Services, or Finance roles
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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