Associate Manager, Operations Communications

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

Are you a strong communicator who thrives in a fast-paced environment and enjoys turning complex information into clear, actionable communications? The 7-Eleven Corporate Communications team is looking for a collaborative and detail-oriented communications professional to help create and execute timely, impactful communications that support our Stores and Field Operations teams across our family of brands. 

As the Associate Manager, Operations Communications, you'll play a key role in developing and delivering communications that connect Franchisees, Corporate Store Leaders, and Field Operations teams with the information they need to execute business priorities successfully. You'll partner with stakeholders across the organization to translate operational initiatives into engaging, easy-to-understand communications that support driving sales, traffic, and operational excellence. 

This role offers the opportunity to work on a wide variety of communications initiatives while helping shape how information is shared across the enterprise. You'll support the development of communication plans, manage content across multiple channels, and help ensure employees receive the right message at the right time through clear, consistent, and effective storytelling. 

KEY DUTIES AND RESPONSIBILITES:

• Develop, write, edit, and execute operational communications that support key business initiatives, company priorities, and store execution. 
• Partner with cross-functional stakeholders to gather information, provide communications counsel, and translate complex operational updates into clear, concise messaging. 
• Support the development and execution of integrated communications plans and campaigns that inform, engage, and inspire Store and Field Operations teams. 
• Manage communications calendars, workflows, and project timelines to ensure communications are delivered accurately and on schedule. 
• Serve as a key contributor in managing operations communication channels, including email platforms, company intranet sites, mobile applications, and other internal communications tools. 
• Review and edit content to ensure clarity, consistency, brand alignment, and adherence to established communications standards and guidelines. 
• Analyze communication effectiveness and audience engagement, providing recommendations to continuously improve communications, processes, and channel performance. 
• Collaborate with Operations Readiness, Video, and other strategic partners to deliver a seamless communication experience for stores and field teams. 
• Help identify opportunities to streamline communication processes, reduce unnecessary noise, and improve the overall employee experience. 
• Support special projects, leadership communications, and enterprise initiatives as needed. 
• Support off-hours communication needs for our Operations partners.  

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field preferred. 

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: NA Not required; informal leadership or project leadership experience preferred.

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

• Strong writing, editing, proofreading, and storytelling skills with an ability to adapt messaging for multiple audiences. 
• Experience with internal communications platforms, content management systems, and mass communications tools such as Staffbase, Poppulo, Zipline, SharePoint, or similar platforms. 
• Experience developing and executing communication plans in a fast-paced corporate environment. 
• Strong project management skills with the ability to manage multiple priorities and deadlines simultaneously. 
• Skilled at building relationships and collaborating with stakeholders across varying levels of the organization. 
• Ability to simplify complex business, operational, and technical information into engaging and actionable communications. 
• Knowledge of Microsoft Office Suite, including PowerPoint, Word, Excel, and Teams. 
• Strong attention to detail and commitment to delivering high-quality work with accuracy and consistency. 
• Experience analyzing communication performance metrics and applying insights to improve effectiveness. 
• Knowledge of AP Style preferred. 
• Previous retail, franchise, QSR, convenience retail, or field operations communications experience preferred. 

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.

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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.