- Lead the team to engage and build a healthy relationship with assigned portfolio brands to enhance the partnership between Zalora and brand
- Monitor any issues and problems faced by brands and deal with complaints to maintain trust
- Interact with stakeholders from different teams to ensure the brand receive adequate support so that all operational SLAs are well maintained creating a good 1SS experience
- Ensure the Key Account team monitors the performance of the onboarded brands to achieve sales target, e.g. cross sell VAS, open new expansion channels to maximize opportunities
- Constantly willing to learn new skill sets and be at the forefront of e-commerce; knowledge development, and coach brands to adopt new tools and features to drive customer engagement and retention
- Lead end-to-end projects from planning to completion, managing small to medium projects with cross-functional team support, e.g. new service projects requested by brands, market expansion projects
- Ensure the team works closely with brands to ensure a healthy level of inventory in the warehouse to support daily sales and during campaigns
- Analyze and prepare monthly performance figures for the management with active participation in monthly business reviews with the brands
- Bachelor's degree is a minimum, higher qualification preferred
- 5-6 years of working experience in the field of Account Management, Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C Logistic.
- Experience in managing a wide array of stakeholders and driving successful projects is a must
- Experience in leading a team
- Nimble, agile, able to nurture relationships and to handle the job effectively
- Diligent, organized and methodological with excellent communication
- Strong Microsoft Office skills (Excel, Word and PowerPoint)
- Number-oriented person, skilled in working with data tools
- Interest in driving business improvements through analysis and data-driven decision making
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Consent Disclaimer
By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.
Top Skills
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
