Work Schedule
OtherEnvironmental Conditions
OfficeJob Description
The Associate Manager, IT is responsible for leading a team that supports and maintains quality assurance activities across enterprise and business-critical applications. This role combines people leadership, test management, and operational excellence to ensure high-quality application releases and reliable business operations.
The role will partner closely with business stakeholders, application teams, project managers, vendors, and cross-functional IT teams to ensure effective test planning, execution, defect management, and release readiness.
Key Responsibilities
- Lead, mentor, and develop a team of technical engineers and analysts.
- Conduct performance reviews, goal setting, coaching, and career development planning.
- Foster a culture of accountability, collaboration, continuous improvement, and quality-first delivery.
- Set clear expectations for team priorities, deliverables, service standards, and performance outcomes.
- Ensure adherence to ITIL processes, including Incident, Problem, Change, and Service Request Management.
- Track, prioritize, and coordinate defect resolution with application, development, business, and vendor teams.
- Support team members in resolving blockers, managing escalations, and navigating competing priorities.
- Partner with business stakeholders to understand requirements, acceptance criteria, testing scope, and priorities.
- Collaborate with project managers, business analysts, developers, application support teams, and release teams to support delivery timelines.
- Manage third-party vendors and application support partners to meet contractual SLAs.
- Promote effective communication across business, IT, vendor, and cross-functional teams.
- Identify opportunities for automation, process improvement, standardization, and service optimization.
- Support audit readiness and compliance activities, including documentation, evidence collection, and validation support where applicable.
- Ensure data privacy, access controls, and security standards are followed across supported applications.
Education & Experience
- Advanced Degree with 3+ years of relevant experience or
bachelor’s degree with 5+ years of experience in software testing, application delivery, or enterprise application support in large, global environments - Preferred fields: Computer Science, Information Technology, or related discipline
- 1–3 years of supervisory or people management experience
Technical & Functional Skills
- Strong experience in test management and QA processes.
- Working knowledge of ITIL service management practices; ITIL certification preferred.
- Experience with functional testing, regression testing, integration testing, system testing, and UAT support.
- Familiarity with automation tools such as Selenium, Playwright or similar tools.
- Experience with test management and defect tracking tools such as Jira.
- Understanding of Agile, Waterfall, or hybrid delivery methodologies.
- Basic understanding of CI/CD pipelines and automation integration within release processes.
- Ability to track metrics, prepare status reports, and communicate quality risks clearly.
- Proven ability to manage priorities across multiple projects, applications, and stakeholders.
- Strong problem-solving skills, including structured defect analysis and resolution follow-up.
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
- Strong customer service mindset and relationship-building skills.
- Demonstrated interest in process improvement, automation growth, and operational excellence.
- Experience working in cross-functional and global teams.
Preferred / Nice to Have
- ISTQB, Agile, Scrum or similar certification.
- Six Sigma Green Belt or Black Belt.
- Experience in regulated environments such as pharmaceutical, life sciences, healthcare, or manufacturing.
- Knowledge of GMP and Computer Systems Validation.
- Experience supporting testing for applications impacting 50 -100+ users.
Working Hours:
India: 05:30 PM to 02:30 AM IST
Skills Required
- Advanced Degree with 3+ years of relevant experience in software testing or bachelor's degree with 5+ years
- 1-3 years of supervisory or people management experience
- Strong experience in test management and QA processes
- Working knowledge of ITIL service management practices
- Experience with functional, regression, integration, system testing, and UAT support
- Familiarity with automation tools such as Selenium, Playwright
- Experience with test management and defect tracking tools such as Jira
- Understanding of Agile, Waterfall, or hybrid delivery methodologies
- Basic understanding of CI/CD pipelines and automation integration within release processes
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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