The Wonderful Company is committed to providing high-quality, healthy, and iconic brands, including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet.
The Associate Manager, IT Services is responsible for leading the Los Angeles IT Services team and ensuring the delivery of exceptional technical support across the organization. This role combines hands-on technical leadership with people management, overseeing daily operations, service delivery, escalation management, and team development. The Associate Manager partners closely with IT leadership, business stakeholders, and executive staff to maintain reliable technology services, improve operational efficiency, and support strategic IT initiatives. The position also plays a key role in driving customer satisfaction, mentoring team members, and fostering collaboration across IT teams throughout The Wonderful Company
This position will be based at our West Los Angeles, CA office. The role will begin with an in-office schedule of five days per week. Once established in the position, you will transition to a hybrid schedule, working onsite Monday through Wednesday and remotely on Thursdays and Fridays.
Job Description- Lead and develop the Los Angeles IT Services team, including workload management, scheduling, performance reviews, coaching, and career development.
- Ensure the delivery of high-quality IT support services, managing escalations and driving excellent customer satisfaction across the organization.
- Provide executive and VIP support, including direct support for senior leadership and their teams.
- Partner with IT leadership to optimize service delivery, improve operational processes, and provide regular updates on team performance and priorities.
- Collaborate with IT teams across The Wonderful Company to develop and support technology standards, policies, procedures, and strategic initiatives.
- Monitor service desk metrics, analyze ticket trends, and identify opportunities for continuous improvement and operational efficiency.
- Oversee endpoint lifecycle management, including workstation deployment, mobile device management, upgrades, repairs, onboarding, and offboarding activities.
- Coordinate with vendors and business partners for hardware, software, and technology services procurement and support.
- Maintain accurate documentation, knowledge articles, and user training materials to support IT operations and end-user adoption.
- Support multi-site operations, special projects, and company events while fostering collaboration across regional IT teams
- Strong leadership, coaching, and team development skills with the ability to build a high-performing IT support team.
- Excellent customer service, communication, and relationship-building skills, including experience supporting executives and VIP users.
- Strong problem-solving, troubleshooting, and decision-making abilities in a fast-paced environment.
- Ability to manage multiple priorities, projects, and operational responsibilities with minimal supervision.
- Experience analyzing service desk metrics and identifying opportunities to improve service delivery and operational efficiency.
- Hands-on knowledge of Windows and macOS operating systems, desktop hardware, software deployment, and endpoint management.
- Experience supporting mobile devices, including iOS and Android platforms.
- Strong organizational, documentation, and process improvement skills.
- Ability to collaborate effectively across technical and business teams while influencing positive outcomes.
- Self-motivated, adaptable, and comfortable working in a dynamic, customer-focused environment
Pay Range: $110,000 - $130,000 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.
Additional Information- Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
- Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
- Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
- Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.
The Wonderful Company is a privately held $6 billion global company headquartered in Los Angeles, with more than 10,000 employees worldwide. Founded by Lynda and Stewart Resnick, Wonderful produces some of the world’s most recognized healthy food and beverage brands, including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos, Wonderful Seedless Lemons, Teleflora, and JUSTIN, Lewis Cellars, and Landmark wines.
The company also operates Neptune Pacific, a shipping and supply chain company serving the Pacific, and Wonderful Real Estate, which develops and manages industrial properties in California’s Central Valley. To date, the Resnicks, along with their foundations and The Wonderful Company, have committed more than $2.5 billion to philanthropy and community investment primarily where its employees live and work. Wonderful is regularly named one of Fortune’s “100 Best Companies to Work For” and ranked No. 1 on PEOPLE magazine’s Companies That Care list.
To learn more about The Wonderful Company, its products, and its core values, please visit wonderful.com or follow The Wonderful Company on LinkedIn, Facebook, and Instagram. For more information on the company’s corporate social responsibility impact, visit csr.wonderful.com.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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Skills Required
- Leadership, coaching, and team development skills
- Experience building a high-performing IT support team
- Customer service, communication, and relationship-building skills
- Experience supporting executives and VIP users
- Problem-solving, troubleshooting, and decision-making abilities
- Ability to manage multiple priorities, projects, and operational responsibilities
- Experience analyzing service desk metrics and improving service delivery and operational efficiency
- Hands-on knowledge of Windows and macOS operating systems
- Knowledge of desktop hardware, software deployment, and endpoint management
- Experience supporting iOS and Android mobile devices
- Organizational, documentation, and process improvement skills
- Ability to collaborate across technical and business teams
- Self-motivation, adaptability, and comfort in a customer-focused environment
The Wonderful Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Wonderful Company and has not been reviewed or approved by The Wonderful Company.
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Healthcare Strength — Healthcare coverage features low out-of-pocket costs with comprehensive medical, dental, and vision options, plus mental-health resources and 24/7 virtual care. Central Valley workforces are described as having enhanced onsite or free services, including preventive care and prescriptions.
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Leave & Time Off Breadth — Paid holidays, generous PTO, sick leave, and paid family/parental leave are included in the package. Parental leave and family medical leave extend time-off support beyond basic requirements.
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Retirement Support — A 401(k) with company matching anchors long-term financial benefits, with pension options available in some cases. Charitable-contribution matching further supports broader financial and community-minded goals.
The Wonderful Company Insights
What We Do
Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service. The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
