Associate Manager, Installations

| United States +80 more | Remote
Employer Provided Salary: 75,000-114,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

The Associate Manager, Installations at Motive plays a pivotal leadership role in ensuring the successful deployment and support of our innovative IoT and AI-powered technologies. This position calls for a dynamic individual capable of overseeing a field operations team of Installation Specialists, ensuring high-quality installations, customer satisfaction, and operational excellence. By combining technical expertise, strategic project management, and exceptional leadership skills, the Associate Manager, Installations will drive Motive's mission to enhance safety, efficiency, and intelligence across various industries.

What You'll Do:

  • Team Leadership and Support: Provide continued support and guidance to a team of Installation Specialists, fostering a collaborative and efficient work environment.
  • Project Oversight: Directly oversee and occasionally participate in customer trials/pilots, RMAs, and strategic installation projects to ensure they meet Motive's standards and customer expectations.
  • Quality Assurance: Conduct on-site quality checks of installations, including those performed by third-party installers, to maintain high standards of quality. 
  • Documentation and Guides: Oversee the development of custom installation guides for special configurations, addressing unique customer requests, and enhancing the installation process.
  • Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.
  • Ad Hoc Initiatives: Engage in various projects, ranging from product testing to internal process improvement initiatives.

 What We're Looking For:

  • High school diploma or equivalent.
  • Proficiency in English and Spanish is essential for this role, with the ability to converse and write in both languages including technical information.
  • At least five years experience successfully managing a technical team.
  • Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
  • Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
  • MECP Certification strongly preferred.
  • Valid driver's license and clean driving record.
  • Must be able to lift and move objects up to 50 lbs.
  • Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
  • Must be able to travel throughout USA and Mexico




Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
The compensation range for this position will depend on where you reside. For this role, the compensation range is:

United States

$75,000$114,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
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Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
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Greensboro, NC
Hampton Roads, VA
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Lincoln, NE
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Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
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New York City, NY
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Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
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St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • PostgresLanguages
    • LinuxLanguages
    • AnsibleLanguages
    • SpringLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

An Insider's view of Motive

What are some social events your company does?

We recently celebrated International Women's Day in the office, where we enjoyed food and drinks, and learned more about why we celebrate this holiday with Motive employees. We also celebrated Hispanic Heritage Month by hosting an event with Latinas in Tech in the office. It's so much fun to get together, meet new people, and share our stories.

Valerie

Software Engineer, Backend

How has your career grown since starting at the company?

I started on our Customer Success team 3 years ago. When I saw we were hiring internally for the Product team, I knew this was an opportunity I couldn’t pass up. Since I joined the Product team, I’ve been paired with a mentor, attended the Women in Product Conference & have been given so many opportunities to continue learning about Product Mgmt.

Breanna

Product Manager

How does the company support your career growth?

We are growing quickly and doing so with our sales reps in mind. We ensure that our growth doesn't come at their expense. To help our sales team grow, we build thoughtful achievable quotas for them that 70%+ of AEs exceed. We provide internal training to ensure they are set up for success.

Angie Bretag

Senior Regional Sales Manager

What are Motive Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We sponsor Women@Motive, Melanin@Motive, AAPI@Motive, Motive Proud, Allies@Motive, and regularly host Intersectionality Roundtables to discuss identity in the workplace.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Motive employees can contribute up to $2750 annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
We offer comprehensive mental health benefits through Lyra Health.
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Motive has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the on-tap beer and kombucha you can handle.
Company-sponsored happy hours
Happy hours are hosted once per month. See our instagram @LifeAtMotive for details!
Recreational clubs
Motive has office sports leagues year-round. We currently hold the title for back-to-back Basketball Champs in the San Francisco Equinox League!
Relocation assistance
Home-office stipend for remote employees
Professional Development
Job training & conferences
Motive offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Lunch and learns
Motive hosts lunch and learn meetings for our interns bi-weekly and all are invited to attend!
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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