About the role and team
As an Associate Manager, Implementation at Uber for Business, you will own the implementation process within your region. Your team will work closely with Account Executives and clients to customize and drive the implementation strategy for our Enterprise, Mid Market, and SMB accounts. They will execute the strategy from launch through the initial 90 days post-sale with the goal of maximizing end-user adoption and usage. The Implementation Team’s product expertise makes them uniquely qualified to consult with customers, provide recommendations, and create a partnership experience that focuses on mutually beneficial initiatives that drive expansion. You will collaborate closely with sales leaders and cross-functional teams to ensure we are maximizing revenue for both new and existing customers.
This is a hybrid role - our team collaborates in-person out of São Paulo 3 days/week (Tuesday-Thursday). We encourage our employees to work from our office on additional days if they desire to do so.
What you’ll do
- Manage a team of Implementation Leads located in Brazil
- Collaborate closely with Sales Managers and Account Executives to manage launch expectations and track adoption and usage through the early customer lifecycle, specifically the first 90 days post-sale
- Map the processes of implementation, identifying roadblocks and solutions to meet the needs of each market or account type
- Create Salesforce reports to manage the implementation pipeline and also provide insight metrics on how to drive performance.
- Develop and maintain playbooks and performance trackers to support team performance and scalability
- Work effectively with cross-functional teams such as Product, Engineering, Support, and Sales Operations to resolve issues and implement solutions
- Create and localize client-facing materials such as presentation decks, launch announcements, and enablement materials for different markets in your region
Basic Qualifications
- 5+ years of B2B experience, with at least 2 years as a People Manager of customer-facing teams such as Customer Success, Implementation, or Account Management
- Proficient in leveraging data-driven insights to drive customer engagement, adoption, or sales strategies
- Excellent written and verbal communication skills, with strong interpersonal and stakeholder management capabilities
- Proven track record of operational and sales excellence, developing strategies to expand accounts and implementing them effectively
- Ability to collaborate in a fast-paced team environment, navigate ambiguity, and bring a strong sense of ownership
- Excellent organization, project management, and time management skills.
- English proficiency
Preferred Qualifications
- Experience leading implementation, onboarding, or post-sale activation for Enterprise or Mid-Market customers, preferably in a high-growth, multi-stakeholder B2B environment.
- Experience with pipeline management, sales techniques, and objection handling
- Strong track record of partnering with Sales / Account Executives to manage handoffs, align launch expectations, and drive customer adoption
- Excellent operational and analytical skills, including experience using Salesforce, dashboards, and performance reporting to manage pipeline and improve team execution.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 5+ years of B2B experience
- At least 2 years managing customer-facing teams such as Customer Success, Implementation, or Account Management
- Experience using data-driven insights to drive customer engagement, adoption, or sales strategies
- Excellent written and verbal communication skills
- Strong interpersonal and stakeholder management capabilities
- Track record of operational and sales excellence
- Experience developing account expansion strategies and implementing them effectively
- Ability to collaborate in a fast-paced environment, navigate ambiguity, and demonstrate ownership
- Excellent organization, project management, and time management skills
- English proficiency
- Experience leading implementation, onboarding, or post-sale activation for Enterprise or Mid-Market customers
- Experience in a high-growth, multi-stakeholder B2B environment
- Experience with pipeline management, sales techniques, and objection handling
- Experience partnering with Sales or Account Executives on handoffs, launch expectations, and customer adoption
- Operational and analytical skills, including Salesforce, dashboards, and performance reporting
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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