Associate Manager, HRIS ServiceNow Technical Lead

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

As the Associate Manager, HRIS ServiceNow Technical Lead, you are at the forefront of enabling modern, scalable HR technology solutions for a truly global organization. You join the Global HRIS (Human Resources Information System) team responsible for delivering and supporting enterprise HR platforms—including Workday, ServiceNow, Kronos, and related systems—serving employees across 60+ countries. In this role, you are the technical authority for ServiceNow HR Service Delivery (HRSD). You design and deliver scalable solutions, lead system enhancements, and drive configuration and optimization efforts that ensure platform stability, performance, and continuous improvement. Partnering closely with HR, IT, and global stakeholders, you translate business needs into impactful technology outcomes that elevate the employee experience worldwide.

KEY RESPONSIBILITIES

• Configure HR Systems with a focus on ServiceNow by building application components, integrating software, troubleshooting and resolving issues, and maintaining technical documentation

• Lead and support integrations with Workday and other systems using ServiceNow Spokes (e.g. DocuSign, Workday) ensuring seamless data flow and functionality

• Coordinate and investigate ServiceNow Customer Alerts, collaborating with internal team and vendors to resolve issues efficiently

• Oversee ServiceNow platform upgrades, including planning, testing and deployment

• Govern and maintain ServiceNow microsites, ensuring alignment with branding, content standards, and user experience best practices

• Support and manage training initiatives for HRIS and HR teams, including developing training materials, coordinating sessions, and tracking completion to ensure compliance and user readiness

• Oversee outsourced resources to ensure projects meet schedule, budget, quality standards, and client requirements, in accordance with contractually established terms and conditions

• Stay current with ServiceNow product updates, best practices, and industry trends to recommend platform enhancements aligned with organizational goals

• Lead collaboration in creating and maintaining 3-year ServiceNow HRSD feature and capability roadmap.

REQUIRED EXPERIENCE YOU’LL BRING

• Bachelor’s degree and a minimum of 5 years of relevant experience

• 3+ years of hands-on experience designing and managing ServiceNow platform architecture including HRSD and integration frameworks

• 1+ years of experience with ServiceNow Spokes (e.g. DocuSign, Workday) and experience implementing and managing integrations

• 1+ year of experience in ServiceNow scripting (JavaScript), as well as HyperText Markup Language (HTML) and Cascading Style Sheets (CSS) for customizing user interfaces

• 2+ years of experience coordinating ServiceNow Upgrades including test script development, execution and post-upgrade validation

• Qualified candidates must be legally authorized to work in the United States without current or future sponsorship

PREFERRED EXPERIENCES AND SKILLS

• Excellent communication and collaboration skills, with the ability to work cross functionally across HR, IT, and vendor teams

• Workday or other Human Capital Management (HCM) system configuration experience

• PMP certification, completed project management coursework, or 2+ years’ experience managing projects

• Must be able to work with highly sensitive data and exercise good judgment based on internal/external applicable rules and external regulations

• Strong teamwork and interpersonal skills with demonstrated ability to communicate to clients

• Excellent prioritization and multi-tasking skills

• Self-motivated team player

• Ability to work in a fast-paced environment

JOB REQUIREMENTS

• Travel: Willingness to occasionally travel both domestically and internationally.

• Office work environment: Remote work available once a week for eligible employees

• 20% to 40% of Work Time is required outside of local time zone to collaborate with other regions

• This role is eligible for domestic relocation

BENEFITS AND PERKS

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more. 

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to [email protected]. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.