At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.
As our next Homeowner Support – Associate Manager, you’ll play a key role in making that happen. From leading day-to-day operations to shaping a smoother customer journey, your work will help homeowners feel supported, heard, and confident when it matters most.
Forget long lists. Here’s what you’ll actually spend your time on:
Leading the daily running of the Homeowner Support team, making sure SLAs and KPIs are met
Making smart, real-time decisions to keep resources balanced and customers supported
Managing escalations with care, clarity, and a focus on fair outcomes
Working closely with WFM to improve forecasting, scheduling, and planning
Spotting process improvement opportunities and ensuring these are fed back to the relevant stakeholders to help improve the Homeowner experience to improve how we work and turning ideas into action
Collaborating with teams across Operations, Product, Legal, PR and OpCo
Sharing insights, reports and recommendations that help leaders make better decisions
Coaching and developing Associates and Specialists so they can do their best work
It’s not about ticking every box. It’s about turning up curious, ready to crack on.
You’ll do well here if you bring:
A natural ability to influence, guide and support others, even if this is your first formal leadership step
Strong communication and problem-solving skills, especially in tricky situations
Confidence using performance data to spot trends and shape decisions
A customer-first mindset and a genuine desire to improve the homeowner experience
The ability to stay calm, focused and effective in a fast-paced environment
We believe great work deserves great rewards. Here’s just a taste:
Competitive salary
Health, wellbeing and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday or special day leave
Buy and sell holiday scheme
1 week’s paid charity leave, and much more
How we’ll get to know each other:
Stage 1: 30 minute interview with a Talent Acquisition Specialist
Stage 2: 45 minute interview with the Hiring Manager, focusing on your experience and motivation
Stage 3: 45 minute cross functional stakeholder interview
Stage 4: 45-minute presentation interview. You’ll be asked to prepare a short slide deck in advance
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs. Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities. From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs. Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing. With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth. We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
