Associate Manager - Employee Experience

Company Description

Sutherland is seeking an organized and goal-oriented person to join as Associate Manager, Employee Experience who will be responsible for developing and executing engaging campaigns and initiatives that foster a positive and fulfilling work environment for our employees. This hands-on role requires a creative, energetic, and versatile individual who can leverage varied communication channels, strategic planning and event management skills to deliver exceptional employee experiences. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

• Develop and execute behavior change campaigns to promote desirable organizational values and employee engagement.
• Work closely with cross-functional teams to align employee experience initiatives with broader organizational goals.
• Leverage previous BPO experience to identify and implement best practices for employee experience management.
• Plan and coordinate large-scale employee events, including virtual and in-person gatherings.
• Manage multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Demonstrate excellent presenting and hosting skills, both in-person and virtually.
• Be available to work on weekends as required to support employee events and initiatives. 
• Strengthen Relationships: Assist with managing attrition, shrinkage, and other critical metrics of the team.
• Understanding of live streaming, video production, and other electronic media to create compelling content for internal audience.
• Design basic flyers, posters, and other visual materials for internal dissemination and event promotion.

Qualifications

Our most successful candidates will have:

• Minimum of an associate degree in a relevant field (e.g., Communications, Marketing, Human Resources)
• 2-3 years of experience in developing and executing employee engagement campaigns or similar role
• Proficiency in live streaming, video production, and basic graphic design (Photoshop)
• Strong public speaking and presentation skills
• Excellent organizational and project management abilities
• Willingness to work on weekends as needed
• Residence in Mandeville, Jamaica, or willingness to relocate
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

• Certification in project management or event planning would be an asset 
• Strong creative and innovative mindset

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.