Who We Are
Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media
Why Authentic
You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.
Position Overview
The Associate Manager, Ecommerce & Product Operations, is a key player in driving seamless online product operations across multiple digital sales channels and brand sites. This role manages the full product information lifecycle, supports test product setup, troubleshoots middleware integrations with dropship partners, and oversees product feed coordination to enhance customer experience and maximize sales performance.
More than just day-to-day operations, this position shapes how our brands succeed in the digital space. You’ll collaborate with cross-functional teams—including merchandising, marketing, operations, and technology—to drive innovation at the intersection of product data and commerce.
If you’re ready to take ownership of your career, expand your technical and business expertise, and help redefine brand commerce, this is the place to do it. This role reports to the Ecommerce Manager.
Key Responsibilities
Product Information Management (PIM):
- Maintain and update product data in the PIM system, ensuring accuracy, consistency, and completeness across all digital platforms.
- Collaborate with merchandising, marketing, and operations teams to standardize product attributes and enhance product discoverability.
- Monitor data quality and implement corrections to support seamless customer experiences.
- Coordinate with licensee counterparts to ensure data hygiene and job scheduling is preserved
Test Product Setup:
- Coordinate setup and validation of new product entries in ecommerce systems for testing purposes.
- Partner with development and QA teams to ensure accurate display, pricing, and functionality before product launches.
- Document and troubleshoot issues during product testing phases.
Middleware & Dropship Troubleshooting:
- Monitor and support middleware integrations that connect ecommerce platforms with dropship vendors.
- Diagnose and resolve order flow issues, product sync discrepancies, and fulfillment challenges.
- Collaborate with merchandising, operations and vendor support teams to ensure smooth daily operations and minimize downtime.
Merchandising Support:
- Act as additional merchandising support during peak periods with promo and product setup and QA.
- Help to standardize business rules across all brands (alt text naming convention, metafield value names, etc).
- Manage employee discount programs and support promo engine roadmap.
- Constantly QA front end for merchandising opportunities such as filter use, collection exposure and navigation updates.
Qualifications
- 2–4 years of experience in ecommerce operations, digital merchandising, or product data management.
- Hands-on experience with PIM systems, ecommerce platforms (e.g., Shopify, Magento, BigCommerce, or similar), and middleware integrations.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills with the ability to collaborate across cross-functional teams.
- Proficiency in Excel/Google Sheets; experience with SQL or data visualization tools is a plus.
Success Factors
- Ability to balance day-to-day troubleshooting with long-term process improvement.
- Comfortable working in a fast-paced environment with evolving priorities.
- Demonstrated ownership of ecommerce product data integrity and system reliability.
Primary Location Salary Range: $75,000 - $85,000
Fraud Alert: Unauthorized Job Offers and Impersonations
We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media, and may include fake interview requests, offer letters or attempts to collect personal and financial information.
Please note:
- All legitimate Authentic job postings can be found only on our official website (authentic.com) or through our verified LinkedIn page (https://www.linkedin.com/company/weareauthentic).
- Authentic does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com email address.
- We will never ask you for sensitive personal information, payment or banking details as part of the hiring process.
If you believe you've been contacted by someone impersonating an Authentic team member, please report it immediately by emailing [email protected].
Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.
For individuals with disabilities or religious obligations who would like to request an accommodation, please contact [email protected]
To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here:
https://www.authentic.com/privacy-policy
Top Skills
What We Do
Authentic Brands Group (ABG) is a brand development, marketing and entertainment company, which owns a portfolio of global media, entertainment and lifestyle brands. Headquartered in New York City, ABG elevates and builds the long-term value of more than 50 consumer brands and properties by partnering with best-in-class manufacturers, wholesalers and retailers. Its brands have a global retail footprint across the luxury, specialty, department store, mid-tier, mass and e-commerce channels and in more than 6,100 freestanding stores and shop-in-shops around the world.
ABG is committed to transforming brands by delivering compelling product, content, business and immersive experiences. It creates and activates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media. ABG’s portfolio of iconic and world-renowned brands includes Marilyn Monroe®, Elvis Presley®, Muhammad Ali®, Shaquille O'Neal®, David Beckham®, Dr. J®, Greg Norman®, Neil Lane®, Thalia®, Sports Illustrated®, Reebok®, Eddie Bauer®, Spyder®, Volcom®, Airwalk®, Nautica®, Izod®, Forever 21®, Aéropostale®, Juicy Couture®, Vince Camuto®, Lucky Brand®, Nine West®, Jones New York®, Frederick's of Hollywood®, Adrienne Vittadini®, Van Heusen®, Arrow®, Tretorn®, Tapout®, Prince®, Vision Street Wear®, Brooks Brothers®, Barneys New York®, Judith Leiber®, Herve Leger®, Frye®, Hickey Freeman®, Hart Schaffner Marx®, Thomasville®, Drexel® and Henredon®.
For more information, visit authenticbrands.com.
